Parts Specialist

Parts Specialist O'Reilly Auto Parts is seeking a Parts Specialist to provide a high level of service to retail and installer customers, and to support store management in assigned tasks. Key Responsibilities Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.) Greet retail/walk‑in customers courteously and assist them in selecting merchandise Assist managers and installer service specialists with professional customers as directed Complete assigned company training relevant to the position Serve customers by phone, answering calls, locating parts, quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee Maintain and secure the cash drawer, accept cash/​checks, make accurate change, and process credit card transactions Process exchanges and returns, and resolve customer complaints in a friendly manner Complete daily image maker and planogram updates, including freight receipt, stocking shelves, fronting, facing, cleaning, etc. Prepare merchandise returns for the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc. Operate brake lathe and store test equipment after training and meet company requirements Perform in‑store services for customers (when allowed by state and local laws), such as installing wipers, testing and charging batteries, testing charging systems, scanning trouble codes, replacing headlight capsules, etc. Occasionally drive a delivery vehicle, meeting company driving eligibility requirements, when business needs dictate Perform other duties as assigned Required Skills & Qualifications Ability to quickly match alphanumeric sequences Outstanding, friendly, and professional customer service skills Ability to multitask, handling customers on the phone and in the store simultaneously Desired Qualifications Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service ASE certification Fluency in multiple languages (Spanish highly desired) Total Compensation Package Competitive wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions starting Day One Medical, Dental, & Vision insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr