IT Help Desk Associate

IT Help Desk Associate

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow. Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning. We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

We are looking for an IT Help Desk Associate whose primary responsibility includes end-user support, high level systems maintenance to ensure security integrity, system upgrades, and infrastructure support of information technology used. Ensuring end users have the functional tools they need to stay productive through timely support with exceptional customer service.

Role and Responsibilities:

• IT Support: Documenting diagnostic procedures and solutions in ticketing systems to track and manage support requests.
• Troubleshooting and resolving technical issues with computers, software, and hardware, either remotely or in person.
• Installing, configuring, and maintaining software and hardware, including operating systems and enterprise applications.
• Managing network configurations and assisting with connectivity issues.
• Utilize scripting and methods for Report Generation.
• Assist with employee onboarding by setting up workstations, configuring software, and managing IT inventory.
• Assist with employee termination procedures.
• Providing user training and guidance on new software, hardware, or IT policies.
• Escalating complex issues to IT Director when necessary.
• Facilities Support: Provide assistance to meet facility requirements. Coordination of facility contractors. Assist in the setup of desks and other work environments. Ensure maintenance schedules are met.

Required Experience and Education: 2+ years of related experience preferred. Bachelor's Degree in Information Systems or equivalent experience. Experience in the field or in a related area is helpful. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Strong proficiency in Python and modern scripting frameworks to engineer automated pipelines and end-to-end API integrations is preferred. Industry Certifications such as MCSE, MCP, A+ or N+ is preferred.

Necessary Skills and Attributes: Self-motivated individual with the ability to thrive in a team-based or independent environment. Detail-oriented with strong organization skills. Ability to work in a fast-paced environment. Limited supervision and the exercise of discretion. Strong customer service skills, both verbal and written. Effective critical thinking, and problem-solving abilities. Ability to systematically troubleshoot complex problems. Ability to adapt to change and work independently. Familiar with all operating systems and knowledgeable in Microsoft Office products. Mechanically inclined. Thirst for knowledge and growth.

Physical Demands: The physical demands described here are representative of those that must be met employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.