Patient Onboarding Specialist

Job Description

Job Description

Patient Onboarding Specialist

About Lōvu:

Lōvu’s mission is to empower every expectant mother to create better outcomes for herself and her baby. We do this through the combination of cutting-edge technology, clinical expertise, and talented team members who are passionate, caring, and hardworking.

If all this resonates with you, we hope to hear from you!

How this role makes an impact:

Our Patient Onboarding Specialists are part advocate, part liaison, and part guide. Their mission is to help ensure our enrolled mothers get the right care at the right time during their pregnancy journey, thereby maximizing health and wellbeing. This is done through a combination of systems monitoring, coordination across different functional areas, proper documentation, and a focus on the mother’s experience.

Key Contributions:

• Explain the benefits of Lōvu services to patients
• Onboard patients to the platform
• Connect patients with customer service, billing, etc. to ensure their issues are resolved quickly
• Monitor remote patients and their data through various systems and use existing policies and procedures to address issues as they arise
• Ensure timely and accurate documentation of all relevant data across different systems
• Use protocols and system data to refer mothers to the correct resource or care partner
• Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders
• Actively engage in professional development to continuously improve existing skill sets
• Other duties as assigned

Required Education & Experience:

• High school diploma or equivalent
• 2-3 years in customer or patient-facing role in customer service or account management, preferably in the medical field.

Other Requirements:

• Ability to sit at desk >75% of work time
• Ability to communicate clearly and effectively over the phone, in video conferencing, and in writing
• Basic typing skills and computer literacy
• Exceptional attention to detail

Bonus Points:

• Understanding of basic medical terminology
• Experience in a healthcare setting
• High level of flexibility in work schedule
• Bilingual (English & Spanish) is a plus

FLSA Status:

Non-Exempt

Diversity Statement:

Lōvu is mission-driven at its core and comprises a community of passionate people who want to make real improvements in health outcomes for persons who are pregnant. We are going to change the world, period.

As such, we are very much a diversity-forward company that sees difference in our experiences as one of our greatest assets. We are proud to be an Equal Employment Opportunity employer who does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, protected veteran status, status of disability, genetic information, or any other applicable legally protected characteristics.

Our goal is to make Lōvu a safe space for all of its employees and partners. We are building a community where everyone has a voice and where differences will not just be accepted - they will be celebrated.

EEOC Commitment:

Lōvu provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance