Technology Lead | Infrastructure-Contact Center | IVR Concepts
Ipolarity LLC
"Project Niche Skills"
"VD Allowed" Beeline ID 124084-1 Number of Openings 1 Duration of contract 6 No of years experience Min. 5 years Role IVR Test Lead Detailed job description - Skill Set: An IVR Test Lead responsible for leading end-to-end testing of IVR and Conversational AI solutions built on Google Dialogflow CX, Google GECX. The role includes test strategy, automation, defect management, stakeholder coordination, and leading testing teams to ensure high-quality customer experiences.Mandatory Skills
5+ years of software testing experience with 3+ years in IVR/Contact Center testing roles.
Strong experience in IVR functional, regression, UAT, and end-to-end testing.
Hands-on experience with Google Dialogflow CX, Google GECX, or similar platforms.
Expertise in Cyara Velocity, Botium, or other IVR automation tools.
Knowledge of telephony concepts including SIP, ANI, DNIS, CTI, routing, and call transfers.
Experience with API testing, data stubbing, test data management, and backend validations.
Strong experience in test planning, estimation, defect management, and stakeholder communications.
Experience leading testing teams in Agile delivery environments.
Excellent analytical, communication, and leadership skills.
Experience testing Conversational AI, Voice Bots, and Chatbots.
Experience in Telecom or Contact Center domains.
Experience managing onsite/offshore teams.
Good to Have Skills
Vendor Billing range (share in local currency)####6/hr Work Location Richardson, TX 75082
Project Code: ATT CCT IVR project for 2026 HydSEZUnit3
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technology Lead | Infrastructure-Contact Center | IVR Concepts in Richardson, TX vacancy
$170k - $190k
...seeking an experienced Oracle Fusion Cloud Technology Lead to play a critical role in a large-... ...Integration Cloud (OIC), Oracle Cloud Infrastructure (OCI), APIs, middleware, enterprise... ...including the ability to present technical concepts to executive leadership* Visa...SuggestedRemote workKForce
Dallas, TX7 days ago- ...to meet you for an in-person interview?: Video/Virtual Interview· Education Qualification required: BEMust have skills:Networking concepts: Firewall, NAT/PAT, QoS, DHCP, Traffic Steering, BGP, Static Routes, Wireless Backup, Hybrid WAN and High AvailabilityHands on experience...SuggestedWork at officeRemote work
Spruce Infotech
Plano, TX1 day ago $142.3k - $195.7k
...and strategic investments, assessing technology platforms, infrastructure, applications, data, cybersecurity,... ...requirements, and expected synergies.Lead day-to-day integration execution... ...principles, and enterprise architecture concepts.Preferred Qualifications:The...SuggestedFull timeTemporary workApprenticeshipWork at officeRemote workWork from homeHome officeHumana
Dallas, TX6 days ago- ...Roles and Responsibilities Lead the administration, configuration, deployment,... ...Implement and support service mesh technologies such as Istio and Solo Gloo Mesh, including... ...application deployments using Helm. Automate infrastructure provisioning and configuration using...SuggestedContract work
Neshent Technologies
Plano, TXa month ago $123k - $163k
...Bachelors degree in Information Technology, Computer Science,... ...responsibilities ~ Experience leading at least three full-lifecycle... ...Integration Cloud (OIC), Oracle Cloud Infrastructure (OCI), APIs, middleware,... ...to present technical concepts to executive leadership ~...SuggestedHourly payFull timeRemote workKforce Technology Staffing
Dallas, TX11 days ago$115k - $125k
...Rinvio is hiring a Construction Technology Deployment Lead for travel-based field work supporting robotics, autonomous equipment, and advanced... ...for robotic/autonomous equipment in construction and infrastructure environments - Support equipment setup, operation, inspection...Weekly payDaily paidFull timeNight shiftRinvio
Plano, TXmore than 2 months ago$58.9 per hour
.... Transport Planning Engineer | Data networking Optical technologies | Technology Lead | Network Work location - Richardson TX 75082 ( Any where... ...Capacity Planning & Forecasting Central Office Infrastructure (Power, Alarms, Common Systems) Outside Plant (OSP) Engineering...Contract workWork experience placementWork at officeImmediate startCloudspace LLC
Richardson, TX1 day ago- ...team to innovate and refine technology operations, impacting the core... ....As a Technology Support Lead in Consumer Community Banking... ...provide end-to-end application or infrastructure service delivery for the... ...on-site health and wellness centers, a retirement savings plan,...
JP Morgan Chase
Plano, TX4 days ago - OverviewThe Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative... ...and growth. We achieve this by leading technological changes. Join us to be part... ...testing.• Experience in test automation concepts and frameworks.• Experience in telecom OSS...Full timeTemporary workRelocation
Infosys Technologies
Richardson, TX4 days ago - ...seeking an experienced Oracle Fusion Cloud Technology Lead to play a critical role in a large-... ...Integration Cloud (OIC), Oracle Cloud Infrastructure (OCI), APIs, middleware, enterprise... ...including the ability to present technical concepts to executive leadership Visa...Hourly payContract workRemote work
- Job Title:IT Manager III - Contact Center Technology & OperationsLocation:Block... ...phone & messaging platforms, IVR, call routing, AI/bots,... ...including backend telephony infrastructure architecture.Familiar with... ...collaborating with business and tech leads.Advanced speaking and...Full timeTemporary work
Western Alliance Bancorporation
Dallas, TX6 days ago - Join the Global Technology Chief Data & Analytics Office (GT CDAO) responsible... ...innovation.As a Data Owner Lead, within the GT CDAO Team, you... ...ability to translate complex concepts into actionable business... ...on-site health and wellness centers, a retirement savings plan,...Work at office
JP Morgan Chase
Plano, TX3 days ago - Job Title:Senior Manager - Infrastructure and Ops Technology Products Location:Block 23... ...enterprise business needs.Lead roadmap development and... ...as the primary management contact for business, technology,... ...and operational reliability concepts.Intermediate to advanced knowledge...Full time
Western Alliance Bancorporation
Dallas, TX5 days ago - ...of a brand’s voice and purpose. We help leading brands create and deliver the right... ...Description: Lead and manage end-to-end Contact Center as a Service (CCaaS) implementations, ensuring... ..., global and large-scale Service technology solutions for customer channel solutions...Full timeLive inWork at officeLocal area
Accenture
Dallas, TX6 days ago - ...We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and...Full time
2T Consulting
Richardson, TXa month ago - ...We are looking for an experienced Technology Lead – Oracle Retail to support a retail client onsite in Plano, TX. The ideal candidate will have strong experience with Oracle Retail Sales Audit, Merchandising, and client-facing support, along with the ability to coordinate...Contract work
2T Consulting
Plano, TX8 days ago - ...innovation in risk management. As a Tech Risk & Controls Lead in Corporate - AI/ML Data Platform (AMDP) technology function, you will be responsible for identifying,... ...health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare,...
JP Morgan Chase
Plano, TX4 days ago - ...our dynamic team to innovate and refine technology operations, impacting the core of our... ...services.As a Technology Support Lead in Infrastructure Platform (IP) you will play a leadership... ...coverage, on-site health and wellness centers, a retirement savings plan, backup childcare...Shift work
JP Morgan Chase
Plano, TX6 days ago - ...Job title - Technology Lead | Oracle Industry Solutions | Retail Merchandise Work location - Plano TX 75024 ( Client office ) Is it Hybrid, onsite position - Onsite Please confirm if the candidate can work from any Infosys DC office - No Tentative Start date...Contract workWork experience placementWork at officeImmediate start
Ipolarity LLC
Plano, TX1 day ago - ...Job Title: Technology Lead | Big Data - Data Processing | Spark Work Location: RichardsonTX75082 Vendor Rate: 70.00 Contract duration: 12 Target Start Date: 28 Sep 2026 Does this position require Visa independent candidates only? Yes **hybrid work set-up**...Contract work
Cloudspace LLC
Richardson, TX1 day ago - ...We are seeking an experienced Technology Lead / Data Architect with strong expertise in Databricks, Snowflake, SQL, and cloud data platforms. The candidate will be responsible for designing and implementing scalable data solutions, leading technical teams, and ensuring...Contract work
Techvilla Solutions
Richardson, TX10 days ago $97.88k - $213.03k
...Senior Manager, Information Technology IAT Insurance Group has an... ..., resilient, and scalable infrastructure while driving disciplined execution... ...and enterprise standards Lead regular reviews to... ...the ability to convey complex concepts to both technical and executive...Contract workWork at officeImmediate startRemote workIAT Insurance Group
Plano, TX1 day ago- ...an Associate Managing Director, Federal Services - GovCloud Technology Lead to join our Advisory Federal Services organization.... ...reliability, and performance of the organizations cloud IT infrastructure current deployment on Azure Government/Government Community...H1bLocal area
KPMG
Dallas, TX7 days ago $50 - $55 per hour
...Role: QA Technology Lead (Cable OSS/BSS Domain) Location: Plano, TX / Bethpage, NY Pay Rate: $50-55/hr Let’s create our future together at The AES Group! About The AES Group The AES Group is a premier technology and engineering consulting company that has been...The AES Group
Plano, TX1 day ago- Dallas, TXAI & Technology - Software Development /Full... ...seeking a Director to lead the delivery of critical... ...in DevOps and Infrastructure as Code within the Microsoft... ...management lifecycle, from conception to operation and... ...about how your data is processed, please contact us.Full timeRemote work
Allata
Dallas, TX4 days ago - ...national professional services firm, seeks a Business Relationship Manager focused on Outsourcing to bridge Outsourcing leadership and technology teams in Dallas. You will translate business needs into technology initiatives and partner across vendors, platforms, and digital...
- Forvis Mazars LLP seeks a Senior Manager of Corporate Functions Technology to align technology investments with business priorities across Finance, HR, and enterprise services. You will develop roadmaps, drive automation and analytics initiatives, and partner with executives...
- ...highly experienced and technically advanced Technology Project Manager who can bridge business... ...complex video conferencing systems, leading integration teams, and supporting end users... ...network integration, DSP configuration concepts, and control systems.Ensure...
Woongjin
Plano, TX6 days ago - ...Director, Emerging Applications & Technology Architecture Full-time... ...Technology Architecture to lead the exploration, definition,... ...reference designs, proof‑of‑concepts, and demonstrations. Establish... ...for Automotive, Industrial, Infrastructure, and IoT, shaping a safer,...Permanent employmentFull timeRemote work
$139.3k - $275.8k
...your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Technology Business Management (TBM) Office Lead is responsible for driving the adoption and strategic use of IBM’s Apptio platform to optimize technology...Summer holidayWork at officeLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technology Lead | Infrastructure-Contact Center | IVR Concepts. Be the first to apply!
Related searches