Lead Host

Job Description

Job Description

POSITION PURPOSE:

A Host/Reservationist makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts/Reservationists typically provide menus, take names for reservations, and answer the phone.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Greeting guests warmly and enthusiastically, providing personalized and attentive service.
• Recognize and welcome repeat guests, ensuring they feel valued.
• Respond to guest complaints or issues promptly and professionally, taking corrective action where necessary.
• Receive, confirm, and manage reservations using the guest reservation system.

• Assign tables efficiently, taking into account guest preferences, special requests, and VIP status.
• Maintain a polished and approachable demeanor, being the face of the brand and setting the tone for the guest experience.
• Prepare and maintain the seating chart prior to each service period.
• Monitor guest flow throughout the shift to maintain a smooth dining experience.
• Supervise and support host staff to ensure excellent front-of-house service.
• Train new host team members and provide ongoing guidance to existing staff.
• Ensure all tables are set correctly and dining areas are guest-ready before opening.
• Answer incoming phone calls professionally and handle inquiries, reservations, and guest follow-up.
• Assist with administrative duties such as updating guest records, confirming reservations, and processing payments when necessary.
• Stay informed of overall team performance, identifying problem areas and implementing improvements.
• Act as the ultimate authority on the dining room floor, overseeing all host operations and ensuring seamless coordination of guest flow.
• Perform other related duties as assigned by management.

Please be sure to apply for this position through our job posting with your resume, and we will reach out to you to start the recruiting process.