SketchUp Technical Support Specialist
$21.9 per hourAdecco Colombia S.A.
Adecco is assisting a local client recruiting for SketchUp Technical Support Specialist opportunities in Westminster, CO or Atlanta, GA . This is an excellent opportunity to join a growing technology-focused organization supporting innovative software solutions and delivering exceptional customer experiences. If you meet the qualifications listed below, apply now!
Responsibilities for theTechnical Support Specialist include but are not limited to:- Provide technical support to customers through phone, email, chat, and ticketing systems in a fast-paced SaaS environment
- Troubleshoot and resolve customer issues related to software downloads, installations, billing, account access, entitlement management, and system functionality
- Manage approximately 25 email requests and 10 phone requests per day while meeting team SLAs and maintaining high-quality customer service
- Document customer interactions, troubleshooting steps, and resolutions accurately within Salesforce and internal support systems
- Minimum of 2 years of technical customer support experience supporting customers via phone, email, and chat
- Experience working in a SaaS support or technical customer service environment preferred
- Knowledge of 3D modeling, 3D graphics processing a plus.
- Background in Engineering, Architecture, Design, or User Experience a plus.
- Strong troubleshooting, communication, time management, and problem-solving skills
- Proficiency with computer systems, ticketing systems, Salesforce, Google Suite, and multiple operating systems including Windows, Android, and iOS
- Pay: $21.90
- Shift: Monday-Friday; schedules may include 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, or 9:00 AM-6:00 PM
- Temp-to-hire opportunity
- Weekly paycheck
- Dedicated Onboarding Specialist & Recruiter
- Access to Adecco's Aspire Academy with thousands of free upskilling courses
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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