Assistant Manager

Assistant Manager

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

We are looking for Assistant Managers, who are 18+ and will be responsible for coaching crew members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience.

Responsibilities

· Work in a team environment

· Support a respectful team environment

· Communicate shift priorities, goals and results with team members

· Support the training of crew members as requested

· Provide coaching and feedback to crew members

· Maintain operational excellence

· Create and maintain a guest first culture in the restaurant

· Resolve guest issues

· Ensure brand standards, recipes, and systems are executed

· Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

· Drive profitability

· Drive sales goals and results

· Execute restaurant standards and marketing initiatives

· Manage cash over/short during shift

· Ensure all products are prepared according to brand standards

· Takes accountability for understanding all in-store marketing promotions

· Executes new product roll-outs including selling to guests and product execution

· Ensures the restaurant is well maintained including cleanliness during shift

· Utilizes appropriate suggestive selling

· Brings product issues to the attention of restaurant manager

Competencies

· Guest focus

· Understands and exceeds guest expectations, needs and requirements

· Develops and maintains guest relationships

· Displays a sense of urgency with guests

· Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

· Resolves guest concerns by following brand recommended guest recovery process

· Passion for results

· Sets and maintains high standards for self and others, acts as a role model

· Consistently meets or exceeds goals

· Contributes to the overall team performance; understands how his/her role relates to others

· Problem solving and decision making

· Identifies and resolves issues and problems

· Uses information at hand to make decisions and solve problems; includes others when necessary

· Interpersonal relationships & influence

· Develops and maintains relationships with team without violating the fraternization policy.

· Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills/Qualifications

· Restaurant, retail, or supervisory experience

· Math and writing skills

· Basic computer skills

· High school diploma or equivalent