Site Support Engineer

Job Title: Site Support Engineer

Location: Toronto, ON

Responsibilities

• Installing and configuring computer hardware, software & peripherals

• Manage user accounts as needed, including permissions and access controls.

• Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).

• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment

• Providing support to growing mobility platform (iOS, Android and windows-based platform).

• Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)

• Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.

• Providing support for Mobile Device Management Platforms (Intune)

• Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.

• Deliver and achieve high-quality support and service level

• Document and maintain accurate records of incidents and resolutions.

• Assist other IT teams, acting as the local "hands and eyes" in resolving IT technical issues.

• Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.

• Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions

• Manage and track IT assets, including computers, peripherals, and other equipment.

• Assist in the procurement process for new equipment and software

• Work closely with other IT team members and departments to resolve complex issues and implement new solutions

• Create/Update/ Manage knowledge articles

• Responsible for office movements/decommission/setup