Front Desk Supervisor

Job Description

Job Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk supervisor to lead our already fantastic team. You’ll be responsible for supervising the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

$20 - $21 hourly

• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

• Maintain front desk supplies, market inventories and items related to guest service

• Must possess a high school diploma or equivalent certification (GED)
• Experience with MS office and bookkeeping skills desired

• At least 2 years of work experience in front desk or office setting, or similar position in the hospitality industry
• Knowledge of general hotel industry practices and policies
• Possess excellent supervisory skills, communication skills, and multitasking skills

At the Springhill Suites Wenatchee, we don’t just offer a place to stay — we create a home away from home with a team that truly loves what they do. Our staff knows how to mix genuine hospitality with a little fun, making guests feel like part of the family from the moment they walk through the doors. Whether it’s enjoying our complimentary hot breakfast, relaxing at our evening manager’s reception three nights a week, grabbing fresh cookies and milk before bed, or unwinding in our pool and hot tub, there’s always something to smile about here. Add in our pet-friendly atmosphere and warm, welcoming vibe, and it’s easy to see why so many guests return again and again — because at our hotel, comfort comes with personality.