Sales Assistant

Job Description

Job Description

Job Purpose  

The Sales Assistant (SA) is the face of Yaxin Flexible Packaging’s southern California office, advocating on behalf of Yaxin’s clientele, to ensure customer success. The hub of our US office, the SA works to identify, build, and nurture relationships from the inside. The SA is on the phone, managing email, assisting customers with product and order status questions – as well as being a point-of-contact to resolve the occasional mistake. You’ll get to know our product line and become an expert at advising customers.

Office Management

• Daily presence in Tustin office
• Manage tradeshow equipment and coordinate logistics for shows
• Arrange / coordinate meetings with prospects and clientele
• Work directly with owner on any special projects

Customer Service

• Owner of the post-sales process, from receipt of purchase order through shipment of product
• Assist sales team with the quoting process 
• Maintain sample and sales literature inventory
• Prepare and ship samples, working directly with customers and the Yaxin sales team

Administration

• Work within the company CRM to ensure system is always current
• Leverage Microsoft / CRM to build scalable support system for Tustin team
• Review, simplify and standardize all forms across the sales process·       

Preferred Qualifications 

• Experience in the Packaging Industry 
• A sound understanding of multi-layer packaging
• Sales Experience (doesn’t have to be industry specific)
• The ability to communicate effectively
• Experience using Microsoft systems (Word, Excel, PowerPoint)
• The ability to read, write, and perform basic math
• Experience using a CRM system
• Strong customer service skills