Client Services Associate

About the Organization Stack's Bowers Galleries conducts live, Internet and specialized auctions of rare U.S. and world coins and currency and ancient coins, as well as direct sales through retail and wholesale channels. Category Client Services Description Are you a people person who loves solving problems, helping others, and staying organized in a fast‑paced environment? We’re looking for a Client Services Associate to join our growing team and be the friendly, helpful voice of our company. This is a great role for someone who’s detail‑oriented, eager to learn, and enjoys variety in their day. No two days are exactly the same—and you’ll be at the heart of keeping our clients happy and operations running smoothly. Essential Job Duties/Responsibilities Answer and route incoming calls (50–200/day), providing clear, friendly help with account and order related inquiries, and booking appointments. Respond to emails and in-person inquiries with empathy and professionalism. Keep calendars and conference room schedules up to date. Process and send documents, mailings, and office supply orders. Help with packaging and shipping items—and checking that deliveries arrive on time. Support the office team with various admin tasks (filing, organizing, logging requests, formatting documents). Help customers understand our services, products, and promotions. Track and follow up on customer questions, concerns, or complaints. Represent the company at trade shows when needed. Essential functions will be performed in the Corporate Headquarters secondary building but will also extend into all public areas of the building including but not limited to the copy room, various conference rooms, break room, library, studio, shipping room and supply rooms. In addition to the secondary corporate headquarters building, some job duties will be performed in a primary building within the same property. Required Skills/Proficiencies Strong communicator and active listener Friendly, professional, and approachable demeanor Comfortable with Microsoft Office (Outlook, Word & Excel) Organized and self‑motivated 1–2 years of customer service experience preferred Associate’s degree a plus—but not required Previous sales experience helpful but not necessary Full‑Time | $22.00 – $24.00/hr | On‑site – Costa Mesa, CA Perks & Benefits Health, vision, dental, and life insurance 401(k) with company match Paid vacation & holidays Flexible spending and health savings accounts Employee Assistance Program Room to grow, learn, and make a real impact You’ll join a collaborative and supportive team in a company that values great service, teamwork, and attention to detail. Whether you’re answering phones or prepping for a trade show, your work matters and is seen. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr