Accounts Receivable Specialist, CoStar Group - Richmond, VA

Role Overview Accounts Receivable Specialist – Richmond, VA (in‑office, Monday – Friday). At CoStar Group, our finance team centralizes transaction processes, providing accurate reporting, financial resolution, and forecasting analysis. The role manages the full life cycle of accounts receivable in a fast‑paced, high‑volume, customer‑centric, metrics‑driven environment. Key Responsibilities Accountable for improving AR performance through concise AR aging metrics. Identify and resolve customer issues related to slow pay or non‑payment of invoices through proactive communication with clients and the sales team. Drive high customer satisfaction, measured by CSAT and NPS, and retention levels through relationship building, professional and courteous communication. Become proficient in understanding company A/R collections life cycle, especially related to root cause analysis and AR aging prevention within a 3‑month time frame. Coordinate and elevate slow or non‑pay accounts at 60‑day thresholds with sales organizations and AR management for support. Balance portfolio performance with occasional projects and ad‑hoc reporting requests. Basic Qualifications Bachelor's degree from an accredited, non‑profit, in‑person college or university. 1+ years of experience in the financial services industry, including roles in consumer and/or commercial collections, accounts payable, billing, cash applications, or customer service within a corporate environment. Track record of commitment to prior employers. Proven ability to actively resolve customer inquiries in a timely manner and a high degree of customer service. Ability to work under time deadlines by prioritizing workload and understanding priority business outcomes. Experience and proficiency with Excel, including data manipulation, filtering, pivot tables, and VLOOKUPs. Excellent oral and written communication skills. Previous experience with Oracle Advanced Collections is preferred. Experience collaborating and communicating with other internal business partners. Strong focus and attention to detail. Ability to be flexible and adapt to changing situations at a high‑growth company, especially during month/quarter/year‑end closing. Preferred Qualifications Accounts Receivable Collections experience. Evidence of strong academic performance in college. What’s In It For You? Generous compensation and performance-based incentives. Internal training and tuition reimbursement. Comprehensive healthcare coverage: medical, vision, dental, prescription drug. Life, legal, and supplementary insurance. Virtual and in‑person mental health counseling services. Commuter and parking benefits. 401(k) retirement plan with matching contributions. Employee stock purchase plan. Paid time off. On‑site fitness center and/or reimbursed fitness center membership costs (location dependent). Access to CoStar Group’s Employee Resource Groups. Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks. Sponsorship CoStar Group welcomes all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, we are not able to provide visa sponsorship for this position. Equal Employment Opportunity CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. CoStar Group is committed to creating a diverse environment and is proud to be an equal‑opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr