Call Center Agent

Job Description

Job Description

US Imaging Network is looking for full time on site call center agents to support our Tampa office location  The Member Service Agent is expected to provide exceptional customer service, educate the member and or assist the member with all aspects of the scheduling process.

• Are you self directed with a minimum of 3 - 5 years customer service call center experience?

• Are you able to organize work and able to work independently ? 

• Do you have great critical thinking skills and the ability to handle complex issues?

• Are you a detail oriented individual? 

• Are you reliable and dependable ?

If so, US Imaging is looking to build our team and would love to hear from you.

Essential Duties and Responsibilities:

• Conduct outbound calls to members to educate them about their healthcare benefits focusing on cost- saving opportunities for imaging services (CT, MRI, PET scans).

• Proactively schedule appointments for imaging services, ensuring members utilize their benefit to save money.

• Provide accurate, clear and compassionate communication to answer member questions and resolve concerns.

• Use call center software to document interactions, schedule services and follow up as needed.

• Meet or exceed key performance metrics, including call volume member engagement and satisfaction scores

• Maintain strict confidentiality and adhere to HIPAA and other regulatory requirements.

• Collaborate with internal teams to improve processes and enhance the member experience.

Qualifications:

• High School diploma/GED Equivalent

• Minimum 3 - 5 years of customer service experience

• Proficient with computer skills including Microsoft Office applications, 

• Motivated to meet and exceed goals

• Bilingual - Spanish speaking a plus

Compensation and Benefits:

All full time employees are eligible for paid time off and holiday pay and may participate in the health and welfare benefit; medical, dental, vision, life insurance products, LTD and 401k Retirement Plan. 

Competitive hourly rate of $19.50 with monthly bonus opportunity available. 

This position is an ON SITE role.  Training hours will be 9:00am - 5:30pm EST.  The next start will be in October 2026.  The Tampa location operates from 8:30am to 7:00pm EST Monday - Friday.  This position is ON SITE .

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.