Quality Support Representative

Job Description

Job Description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With 49 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Position Description

The Quality Support Representative provides frontline support to the quality assurance function within the distribution center environment. This role supports compliance documentation, customer-facing quality activities, export functions, and calibration program coordination. This position works under direct supervision and serves as an entry-level gateway into the Quality department.

•      Complete customer surveys and other customer-requested quality documents, excluding quality agreements.

•      Prepare and submit product compliance declarations including RoHS, REACH, Conflict Minerals Reporting Template (CMRT), and other applicable declarations as required.

•      Coordinate and schedule calibration activities for measurement and test equipment at assigned warehouse locations; maintain calibration logs and follow up on overdue items.

•      Host on-site customer audits, serving as a point of contact for audit logistics and documentation; escalate technical items to Q2/Q3 as appropriate.

•      Maintain familiarity with the supplier corrective action (SCAR) process to support Q2 and Q3 with data gathering and documentation as needed.

•      Track and maintain customer scorecard data; compile and distribute scorecard reports on a regular cadence to Quality leadership.

•      Complete customer corrective action responses for assigned accounts, coordinating with relevant internal stakeholders to gather supporting information.

•      Develop familiarity with internal audit processes, procedures, and documentation standards in preparation for expanded audit responsibilities.

•      Support export approval activities, ensuring documentation packages are complete and submitted in compliance with export control requirements; escalate regulatory questions to Q2/Q3.

•      Maintain quality records, compliance documentation, and correspondence in an accurate and organized manner.

•      Adhere to all applicable safety, ESD, and regulatory handling protocols relevant to the distribution environment.

•      Perform other duties as assigned by Quality leadership.

Education/Certification/Licenses

•      High school diploma or GED equivalent required; Associate degree in a technical or business discipline preferred; or equivalent combination of education and experience.

Minimum Requirements

•      0–2 years of experience in a quality, compliance, supply chain, or administrative role.

•      Basic understanding of product compliance frameworks (RoHS, REACH) and export documentation.

•      Proficiency in Microsoft Office Suite (Excel, Word, Outlook); comfortable with web-based portals and data entry systems.

•      Strong to detail with attention a demonstrated commitment to accuracy and timeliness.

•      Clear written and verbal communication skills; professional demeanor when interfacing with customers.

Preferred Qualifications

•      Familiarity with ISO 9001 quality management system requirements.

•      Experience working with customer-facing quality portals or supplier compliance platforms.

•      Knowledge of electrostatic discharge (ESD) handling procedures for electronic components.

•      Bilingual (English/Spanish) a plus.

Skills That Will Make You Successful

Soft Skills

•      Attention to Detail – Consistently produces accurate, thorough documentation; catches errors after they escalate.

•      Reliability & Dependability – Demonstrates consistent attendance, punctuality, and follow-through on assigned tasks.

•      Communication – Clearly conveys quality and compliance information verbally and in writing to customers and internal stakeholders.

•      Teamwork – Works cooperatively within the Quality team and cross-functionally with warehouse and operations staff.

•      Learning Agility – Quickly absorbs new processes, standards, and compliance requirements with appropriate guidance.

Hard Skills

·       Product Knowledge (Knowledge of applicable RSH products and markets).

·       Expert Computer Skills (MS Excel, MS Word). 

Compensation and Benefits

Our merit-based salary/bonus program offers exceptional growth opportunities. Compensation for this Non-Exempt role is $28.85 hourly  DOE.

This is a Full-Time position, eligible to participate in the Company’s benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).