Virtual Field Access Manager (vFAM)- Central

VIRTUAL FIELD ACCESS MANAGER (vFAM)

The salary range for this position is between $90,000 and $130,000

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience. The company also currently offers a Long-Term Incentive Plan (cash plan) of 15% of base salary, and Incentive compensation target of 15% (subject to meeting plan requirements)

POSITION SUMMARY

Virtual Field Access Managers (vFAMs) are responsible for delivering virtual education on access resources and driving patient pull-through by guiding provider offices through benefit verification, reimbursement processes, and payer navigation.
The Virtual Field Access Manager (vFAM) plays a critical role in supporting patient access to QUTENZA and other Averitas products by engaging with healthcare provider offices remotely. Through virtual communication channels, vFAMs educate on available access tools, troubleshoot access challenges, and help ensure timely treatment initiation. They collaborate closely with the Averitas HUB and internal stakeholders to address a range of access needs across assigned accounts, providing support where in-person coverage may not be available or where additional virtual engagement is needed.

KEY RESPONSIBILITIES

• Educate offices on access resources, including the Averitas HUB, benefit investigation services, patient support programs, cost savings tools, and billing and coding.
• Guide offices through reimbursement processes such as benefit verification, prior authorization, and appeals by providing virtual support and best practices.
• Serve as the virtual point of contact for assigned accounts, addressing access challenges and ensuring follow-through on actionable cases.
• Conduct virtual case reviews with office staff to assess patient status, address unmet needs, and help facilitate therapy initiation and adherence.
• Monitor payer requirements and trends to proactively identify access risks and opportunities.
• Collaborate with internal stakeholders such as Field Access Managers, Key Account Managers, Payer Account Directors and HUB representatives to ensure coordinated support.
• Deliver virtual training and follow-up education to help practices remain confident and self-sufficient in navigating payer processes for QUTENZA.
• Accurately and compliantly document all interactions, insights, and access trends in CRM and internal reporting systems.
• Participate in internal meetings and business reviews to provide field-level feedback and inform strategic access planning.
• Follow up consistently with provider offices and internal stakeholders to ensure timely resolution of access issues and next step execution.

QUALIFICATIONS, CAREER EXPERIENCE, AND SKILLS

Qualifications

• Bachelor’s degree required from an accredited institution
• 2+ years proven experience in patient access, reimbursement, HUB services, or provider facing pharmaceutical roles.
• Strong knowledge of U.S. payer landscape across Commercial, Medicare, and Medicaid, and specialty product access pathways.
• Proven ability to educate provider offices on access tools and payer navigation in a virtual setting.
• Experience working in a virtual environment with comfort using video conferencing platforms and CRM tools.
• Excellent organizational skills and ability to manage multiple accounts and workflows independently.

• Strong interpersonal skills and ability to modify communication style to meet the needs of the customer or internal stakeholder

Skills

• Strong virtual communication and presentation skills
• Excellent problem solving and analytical skills to navigate access barriers
• Strong follow-through and accountability mindset to ensure timely communication and resolution with both internal and external partners
• High responsiveness and attention to detail
• Ability to collaborate across internal teams while maintaining a patient-first approach
• Professional, compliant, and solutions-oriented in all interactions

TRAVEL

• This is a fully remote position
• Current possession and maintenance of a valid driver’s license and acceptable driving record
• Ability to attend all company sponsored events/meetings/ conferences.

ETHICS AND COMPLIANCE

• Demonstrates the highest level of ethics, integrity, trust while acting with courage and candor.
• High accountability for your actions and results and ability to ensure a high level of commitment to the success of the organization, your peers and customers.
• Always operates in compliance with all applicable regulations and professional standards.

VALUES AND BEHAVIORS

• Live Entrepreneurship: Plan for long-term growth and build a future business predicated on innovation
• Patient Centric: Deliver innovation for patients and challenge each other to improve patient outcomes
• Join Forces: Seek diverse input, collaborate across all functions, and leverage resources from global partners
• Act with Integrity: Apply ethical standards, encourage transparency, and embrace diversity and inclusivity
• Drive Performance: Create an atmosphere that nurtures teamwork in order to enable high performance and sustainable growth