Deskside Technician II

Details:


What will you do?

* Troubleshooting and repairing hardware issues;


* Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;


* Preventative maintenance (e.g., lifecycle);


* Troubleshooting HW issues on end user devices;


* Proper utilization of ServiceNow;


* ServiceNow queue management and Ticket follow-up;


* Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;


* Critical project support that involves hardware and/or high-touch user experience;

* Perform comprehensive site hardware asset inventory;


* Maintain consumable device inventory count;


* Conduct spare part and loaner pool management;


* Support IMACR/D requests;


* Engage OEM for warranty repairs and follow up on status;


* Escort OEM technicians onsite when needed.


* Assist client with physical support for incidents related to network, datacenter, and other activities as requested.


* Work on child ticket as assigned by Level 2/3 client-provided technical staff.

Job Requirements

Details:

• 3 years of relevant industry experience.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.

Pay Range:


$ 30.00