Winter Valet

Job Description

Job Description

For over twenty years, Martis Camp has set the standard for extraordinary private community living in the Tahoe region. It’s a place where families and friends come together to enjoy an unmatched mountain lifestyle—surrounded by breathtaking scenery, enriched by world‑class amenities, and grounded in an authentic sense of community.
Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Beach Shack, Lost Library, and a stunning Tom Fazio–designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn’t just a place to work, it’s a place to belong, contribute, and be part of something truly remarkable.

The Winter Valet operates under the direction of the Winter Operations Manager and in accordance with the Club's Vision, Mission, Goals, and service standards. This position operates valet at the Lookout Lodge and Camp Lodge to the highest standards of safety, service, and hospitality, serving as the first and last point of contact with the membership and their guests in creating an unforgettable ski and dining experience. The Winter Valet works closely with the Winter Valet Supervisor and fellow Ambassadors to ensure the total member ski experience is in alignment and extraordinary.

Availability for early mornings, late evenings, weekends, holidays, and extended peak-season hours is required, along with a polished, professional presence and genuine passion for hospitality and the mountain lifestyle.

Member and Guest Vehicle Hospitality 

• Greet every arriving vehicle, opening the passenger door first, then the driver's door, welcoming members and guests by name whenever known.
• Serve as a first and last point of contact with the membership and their guests, creating an unforgettable arrival and departure experience.
• Maintain an accurate, up-to-date valet log for every vehicle serviced.
• Ask “is there anything else we can do for you?” before members and guests depart, reminding them of items such as remote key fobs, ski passes, helmets, and gloves.
• Assist with unloading skis and equipment to the appropriate rack, and confirm all items with members and guests before closing vehicle doors.

Vehicle Handling, Parking & Safety

• Maintain familiarity with various styles of vehicles and how to operate them safely.
• Valet park all cars carefully, backing vehicles into spaces while remaining alert to hidden hazards such as snow poles.
• Leave windows slightly open where weather permits; place keys in the door lock or leave keyless remotes inside the vehicle as appropriate.
• Obey all traffic laws and drive slowly and cautiously at all times, particularly in winter conditions and at night.
• Maintain a clean DMV record and pass a pre-employment drug screen as a condition of employment.

Equipment & Cross-Department Coordination

• Monitor, facilitate, and coordinate with Snow Removal teams to ensure a clear and safe parking lot.
• Monitor, facilitate, and coordinate with the Food and Beverage department to keep the back patio free of snow and set up for daily member use.
• Communicate with Ski Storage regarding requested equipment, confirming member and guest names on all equipment transported to or from the snow.
• Develop and maintain a strong professional relationship with the transportation department and all Lookout Lodge operations.

Northstar Ski Knowledge & Member Communication

• Maintain knowledge and understanding of the Northstar ski experience, including snow conditions, lift ticket requirements, ski lift status, and road conditions.
• Display strong, positive communication skills and a cooperative working environment with all staff and Club members.
• Display a superior service attitude, anticipating the needs of members and their guests as a guiding philosophy.

Reporting & Administrative Duties

• Assign, track, and document member and guest vehicles and their parking locations.
• Track, maintain, and preserve all daily activity counts and report them to the Winter Operations Manager.
• Confirm daily valet logbooks are refreshed for each shift and that prior-day logs have been turned in for recording.
• Perform other duties as assigned by the Winter Operations Manager.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge

• Familiarity with various styles of vehicles and how to operate them safely, including manual transmission (preferred).
• Knowledge and understanding of the Northstar California ski experience, including snow conditions, lift ticket requirements, lift status, and road conditions.
• Working knowledge of winter driving conditions and safe snow-removal equipment operation.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and guest service skills.
• Excellent organizational skills and attention to detail.
• Excellent critical thinking skills.
• Excellent time management skills with a proven ability to prioritize and multitask.

Abilities

• Ability to interact and develop positive relationships within and outside the organization.
• Ability to maintain high ethical and moral standards, including personal presentation reflected in interactions with members.
• Ability to work effectively both independently and as part of a team.
• Ability to remain calm, safe, and attentive while working outdoors in winter conditions.

• Must have a clean driving record to be able to perform valet functions.
• Must be able to work weekends and holidays.  Must be able to work early or late shifts.
• Willingness to provide friendly and professional hospitality to members and their guest.

MINIMUM AND PREFERRED EDUCATION, EXPERIENCE, AND LICENSURE:

• Valid driver's license required.
• Clean driving record required; must provide a copy of a clean DMV record upon offer of employment.
• Must pass a pre-employment drug screen.
• High school diploma or equivalent preferred.

PHYSICAL REQUIREMENTS:

• Ability to occasionally lift up to 50 lbs.
• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, radio, e-mail, etc.
• Able to drive a stick shift preferred.
• Comfortable driving in winter conditions and at night.
• Able to get to work with consideration to winter driving conditions.
• Comfortable and able to operate snow removal equipment; shovel use required, snow blower preferred.
• Flexible schedule to include weekends, holidays, and nights.

WAGE RANGE & BENEFITS: $22.00 - $27.00/hr

• One Complimentary Meal Per Day
• Scholarship Opportunities
• Retail Spa and Golf shop discounts
• Ambassador Recognition Activities and Events
• Free Ambassador Fitness, Golf & Tennis Clinics (when available)
• Work Tango Recognition and Incentive Programs

*Martis Camp Club is an equal-opportunity employer

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