Client Care Coordinator Senior Homecare

Job Description

Job Description

Benefits:

• Vision Insurance access
• Life Insurance access
• Health Insurance access
• Dental Program Discount
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Vision insurance

Do You Have a Passion for Helping People?

Are you someone who genuinely enjoys taking care of others, solving problems, and making people feel supported?

One You Love Homecare San Antonio is looking for a positive, compassionate, dependable Client Care Coordinator to join our team.

This could be an excellent opportunity for someone with experience in home health, senior care, social services, case management, healthcare administration, or another people-focused profession who is looking for a rewarding change. It may also be a great next step for a recent college graduate who has some experience working in home health services and wants to build a career helping seniors and their families.

We're looking for someone who brings both heart and ability to the position. You need to care about people, but you also need to be business-oriented, organized, very comfortable with technology, able to communicate well, be a positive teammate, and capable of solving problems when things don't go according to plan.

If you enjoy people, can stay organized when things get busy, and want your work to have a meaningful impact on families in our community, we would love to hear from you.

About the Position

The Client Care Coordinator is a key member of the daily operations of our home care office. This is a varied, fast-paced, people-centered position. One moment you may be coordinating a caregiver schedule, and the next you may be speaking with a family about their loved one's care, interviewing a potential caregiver, conducting a client visit, or helping solve an unexpected scheduling issue. The position combines elements of client care, social services, operations, customer service, scheduling, recruiting, sales, and administrative support. No two days will be exactly the same, and that's part of what makes this position rewarding. There is a lot to learn in this position, especially during the first several months. Our Client Care Coordinator will receive training and will be expected to spend time studying our systems, services, policies, procedures, and the home care industry. We are looking for someone who is curious, self-motivated, and takes ownership of their own learning. When things slow down, you should be the kind of person who naturally looks for the next productive thing to do, whether that means completing training, reviewing procedures, following up with a client or caregiver, improving your knowledge, organizing your work, or asking where you can help. We will provide training, direction, and support, but this is not a position for someone who needs to be given their next task throughout the day.

As our Client Care Coordinator, you will help support our clients, their families, our caregivers, and the overall operation of the office.

Responsibilities include:

• Support office leadership with scheduling, marketing, caregiver interviewing, and administrative responsibilities.
• Conduct telephone intakes with prospective clients and families.
• Perform initial home visits with prospective or new clients to explain our services and complete service agreements.
• Conduct follow-up visits with existing clients to help ensure they are happy with their care and services.
• Manage scheduling activities, including coordinating replacement and substitute caregivers when needed.
• Communicate with clients, families, and caregivers and help resolve concerns professionally and compassionately.
• Maintain accurate client and caregiver records in accordance with company, state, and federal requirements.
• Coordinate, screen, and interview prospective caregivers.
• Help identify appropriate caregiver matches based on each client's individual needs and personality.
• Conduct service and follow-up calls with prospective clients.
• Build positive relationships with the team, clients, families, caregivers, referral partners, and members of our community.
• Help create the kind of experience that makes clients and caregivers feel valued, respected, and cared for.

Skills and experience are important, but so is the person behind them. 
Our ideal Client Care Coordinator is:

· Emotionally intelligent and comfortable communicating with the team, seniors, families, caregivers, and healthcare professionals.
· Caring, empathetic, and compassionate.
· Positive and encouraging, especially when helping people through stressful situations.
· Self-motivated and proactive. You see what needs to be done and take initiative rather than waiting to be given every next step.
· Eager to learn and willing to invest time in studying, training, and becoming knowledgeable about our services and industry.
· Productive during slower periods and able to identify meaningful work without constant supervision.
· Articulate, with strong verbal and written communication skills and a pleasant, professional phone presence.
· A creative problem solver who can remain calm when plans change.
· Organized, detail-oriented, and dependable.
· Comfortable documenting conversations and maintaining accurate records.
· Able to manage multiple priorities in a fast-paced environment.
· A team player who is willing to step in and help where needed.
· Someone who takes pride in providing excellent service and following through on commitments.

Education & Experience

Strongly Preferred

• Associate degree or higher.

Required

• Positive experience working in home health services, with preference given to candidates with experience in senior home care, senior services, or closely related services.
• Strong understanding of and ability to use technology in a professional environment.
• Comfortable working across multiple digital systems, programs, and apps on both desktop computers and mobile devices.
• Working knowledge of Microsoft Office and the ability to learn new software and technology quickly.

We welcome applicants from adjacent professional backgrounds, including social services, human services, healthcare, senior services, case management, care coordination, customer service, and related fields, provided the required home health experience is met.

If you've been working in a helping profession and are looking for an opportunity to continue making a meaningful difference in people's lives while developing a broader set of professional skills, this may be a great fit.

Compensation

Starting pay: $17–$20 per hour, depending on experience and qualifications.

Benefits for Full-Time Employees

Full-time team members have access to:

• Bonus program based on agency revenue - "We Grow, You Grow!"
• Paid time off (PTO) accrued after 90 days.
• Access to affordable dental, vision, and life insurance coverage.
• Employee discount programs.
• Certification and professional training opportunities.
• Opportunities to learn multiple areas of the home care business and grow professionally.

Schedule & Additional Requirements

This position includes some evening and weekend on-call responsibilities as part of our team's commitment to supporting our clients and caregivers when they need us.

Candidates must have reliable transportation and be comfortable traveling locally for client visits and other work-related responsibilities.

Employment is contingent upon successfully meeting all applicable background screening requirements.

One You Love Homecare maintains a drug-free workplace and reserves the right to conduct drug testing in accordance with applicable laws and company policy.

Why One You Love Homecare?

Home care is personal.

Families trust us with someone they love, and we take that responsibility seriously. We believe seniors deserve to be treated with dignity, compassion, and respect while remaining as independent as possible in the place they call home.

We are a small team, which means the work you do matters.

You won't simply be filling a seat. You will be helping families navigate important decisions, supporting caregivers, solving real problems, and helping us provide the level of care our clients deserve.

We want people on our team who care about doing the right thing, treating people well, and being someone others can depend on.

If you're looking for meaningful work where your compassion, communication skills, organization, and ability to solve problems can make a difference every day, we'd like to meet you.

A Few Tips Before You Apply

We expect to receive a lot of applications for this position, but we're not simply looking for another resume. We're looking for the right person to become part of our team. If you're genuinely interested in the position, give us an opportunity to get to know you. Tell us a little about why this position interests you and why you believe you would be a good fit for One You Love Homecare. A short cover letter or introduction is encouraged. It doesn't need to be overly formal. We'd rather hear something genuine about who you are, what you're looking for, and why this type of work matters to you.

A few things that can help your application stand out:

• Make sure your resume is current and highlights experience relevant to this position.
• Tell us why you're interested in working with seniors and their families.
• If you have a LinkedIn profile, feel free to include it.
• Read the entire job posting before applying and make sure the responsibilities, qualifications, pay range, location, and schedule fit what you're looking for.
• Check your messages after applying and respond promptly if we reach out.

Most importantly, be yourself. Skills and experience matter, but so do attitude, compassion, reliability, character, and how you treat people. We're hiring a whole person, not just a list of qualifications. If that sounds like the kind of team you'd like to be part of, we'd love to hear from you. Come help us care for the ones people love.