CARE Manager

WHITMAN COLLEGE

Located in the historic community of Walla Walla, Whitman's vibrant and beautiful tree-lined campus is home to an intellectually diverse, dynamic, welcoming and supportive community of some 500 staff and faculty serving approximately 1,500 students from the local region and across the globe. With exceptional students, accomplished faculty and staff, and a fiercely loyal and growing number of engaged alumni, Whitman College continues to build on its national reputation for academic excellence as one of the top liberal arts colleges in the country.


Whitman College is cultivating a community built on inclusion and belonging. We recognize the value of those who can offer historically underrepresented perspectives and encourage applications from those whose background, knowledge, and insights from lived experience can add to the college's working and learning environment. Whitman College is an Equal Employment Opportunity employer (EEO).

POSITION PURPOSE

Reporting to the Assistant Dean of Students, this non-clinical role provides goal-oriented and strengths-based assessment, intervention, and coordination of services to students experiencing academic, personal, or medical challenges. The Care Manager helps remove barriers to success and enhance holistic well-being, serving as a key resource for referrals, participation, and intervention delivery through the campus CARE Team and the Counseling Center.


PRINCIPAL ACCOUNTABILITIES

Case Management Responsibilities: (25%)

• Provide outreach to students referred by the CARE Team or the Counseling Center to schedule appointments.
• Assess students holistically to identify needs and appropriate support.
• Provide follow-up appointments to coordinate action plans, referrals, and connections to on- and off-campus resources.
• Communicate and collaborate with appropriate staff and resources.
• Prepare letters of consideration for students as needed.

CARE Team Responsibilities: (25%)

• Prepare & maintain case notes in the Advocate System on current students, review new referrals, and actively contribute to discussions in CARE Team meetings.
• Refer students to the CARE Team as appropriate when providing case management support.
• Support the CARE Team by delivering interventions and submitting Care Reports through the Advocate System.

Co-Supervisor of Peer Academic Leaders (PALs) Responsibilities: (20%)

• Co-supervise the Peer Academic Leaders (PALs) pilot program in partnership with Residence Life and Housing to ensure its success.
• Provide supportive measures to help the PALs foster academic success and create a welcoming, inclusive environment that promotes community and well-being.
• Develop marketing, awareness, and education campaigns to promote case management and services offered through the PALs Program.
• Develop, implement, and facilitate training and professional development for PALs, including weekly team meetings and regular one-on-one coaching sessions.

Departmental Responsibilities (20%)

• Coordinate transportation logistics for institutional programs and events as assigned, including planning, scheduling, communication, and problem resolution.
• Adapt to evolving institutional projects, strategic initiatives, or other duties as assigned by the supervisor.
• Assist with compiling end-of-semester and end-of-year reports.
• Support strategic planning efforts through development and implementation.
• Contribute to assessment initiatives to evaluate case management effectiveness.
• Serve on committees as assigned.

Outreach and Awareness Responsibilities: (10%)

• Create tailored educational presentations to meet the needs of diverse audiences.
• Collaborate with campus offices to ensure cohesive messaging and program integration.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Must be able to explain and/or demonstrate possession of the knowledge, skills, and abilities to safely perform the essential functions of the job, with or without reasonable accommodation. Specifically,

• Ability to actively and positively contribute to the College's core values of diversity, equity, inclusion, antiracism and access.
• Demonstrated knowledge, sensitivity, and ability to support students from diverse ethnic, cultural, and socio-economic backgrounds, including LGBTQIA+ students and students with disabilities.
• Experience with organizational development and outreach.
• Strong problem-solving skills with a creative approach.
• Proven ability to work autonomously while demonstrating effectiveness, and sensitivity.
• Ability to provide empathic support to students navigating challenging times.
• Excellent interpersonal and communication skills and the ability to collaborate within a multidisciplinary team.

MINIMUM QUALIFICATIONS

• Bachelor's degree.
• OR a combination of relevant education, training, and experience.

Whitman College values diverse pathways to acquiring skills and knowledge and encourages applicants to demonstrate how their background aligns with the role.

PREFERRED QUALIFICATIONS

• Experience providing interventions and developing treatment plans for clients.
• Specialty skills or certification in mental health and wellness that can be offered to students in a group setting.
• Membership in HECMA.
• Strong multicultural competence with an interest or expertise in outreach and preventative programming.

Please note that while the description details both required and preferred qualifications, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications and have passion for the work, you are encouraged to apply.


WORKING CONDITIONS

• This position is primarily office-based and requires prolonged periods of sitting, computer use, telephone communication, and work at a designated workstation. Regular on-campus presence during standard business hours is required. This position is not eligible for hybrid work.

BENEFITS


Whitman College offers a competitive benefits program that is designed to attract qualified candidates and retain talented employees. Benefit offerings and eligibility described reflect current offerings and may be subject to change in accordance with College policies and plan documents. Full-time employees enjoy the following benefits:

Medical/Dental/Vision Insurances.

Basic life, accidental death and dismemberment and long term disability insurances with the capability to elect additional voluntary coverage.

403(b) Defined Contribution Retirement Plan with a matching contribution after eligibility requirements are met.

Paid Time Off: 20 accrued vacation days, 12 accrued sick days, 13 paid holidays.

Tuition Remission - Dependent Children

Employee tuition waiver for two Whitman courses per semester.

Employee Assistance Program

Relocation assistance for eligible employees.


Learn more about benefits eligibility here.


DISABILITY ACCOMMODATION FOR JOB CANDIDATES

Contact Human Resources regarding requests for disability accommodation in the employment application process.

APPLICATION REVIEW

Application review will begin on July 15, 2026, and continue until the position is filled.


START DATE

August 2026