Staff, Software Engineer

Position Summary...About Team: Sam's Club eCommerce: Sam's Club is our membership warehouse club, a business model that provides our members with high-quality products at prices that are unrivaled by traditional retail. Sam's Club provides a carefully curated assortment of items, as well as developing and leading technologies and services such as Scan & Go, Club Pickup, and home delivery service in select markets. Sam's Club also provides travel, auto purchasing, pharmacy, optical, hearing aid centers, tire and battery centers, and a portfolio of business operations support services. What you'll do... Sam's Tech eCommerce is seeking a highly skilled and experienced Staff Software Engineer to join our Production Support team . In this critical role, you'll play a pivotal part in enhancing our members' experience by significantly improving our incident response times and advocating for their needs. If you're passionate about leveraging technology to solve complex problems, optimize processes, and drive customer satisfaction, we encourage you to apply. What you'll do: As a Staff Software Engineer on this team, you will be responsible for: Incident Response Optimization: Lead initiatives to drastically reduce the Mean Time to Resolution (MTTR) for member and customer-impacting incidents, ensuring adherence to strict Service Level Agreements (SLAs). Process Enhancement: Analyze existing production support workflows and identify opportunities for improvement, automation, and streamlining. You'll design and implement more efficient incident management processes. Tool Development & Automation: Design, develop, and implement innovative software tools and scripts that leverage data from platforms like ServiceNow, Opinion Lab, Quantum Metrics, and other sources. These tools will automate incident triage, diagnosis, and resolution, improving overall team efficiency. Data-Driven Insights: Utilize data analytics to identify recurring incident patterns, root causes, and areas for proactive intervention. You'll translate these insights into actionable strategies for process and tool improvements. Root Cause Analysis (RCA): Conduct thorough RCAs for critical incidents, working with various engineering teams to implement preventative measures and ensure long-term stability. Cross-Functional Collaboration: Partner closely with engineering, product, and SRE teams to understand system architecture, identify potential points of failure, and champion member advocacy within the development lifecycle. Knowledge Management: Contribute to the creation and maintenance of comprehensive documentation, runbooks, and knowledge base articles to empower support teams and improve self-service capabilities. Mentorship & Leadership: Provide technical guidance and mentorship to junior engineers within the team, fostering a culture of continuous improvement and operational excellence. On-Call Support: Participate in on-call rotations to provide timely support for critical production issues, ensuring minimal disruption to member services. What you'll bring: Strong Production Support Expertise: Deep understanding of production support methodologies, incident management, problem management, and change management. Extensive Software Development Background: Proven experience in designing, developing, and deploying robust and scalable software solutions. Incident Management Proficiency: Hands-on experience with incident management platforms (e.g., ServiceNow) and a track record of driving down incident resolution times. Data Analytics Acumen: Ability to extract, analyze, and interpret data from various sources (e.g., Quantum Metrics, Opinion Lab) to identify trends, derive insights, and inform decision-making. Problem-Solving Skills: Exceptional analytical and problem-solving abilities with a meticulous approach to identifying root causes and implementing effective solutions. Excellent Communication: Superior written and verbal communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences. Collaboration & Influence: Demonstrated ability to work effectively across multiple teams and influence stakeholders at various levels. Customer-Centric Mindset: A strong passion for advocating for the customer/member and a commitment to delivering an exceptional user experience. Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Please note- "Immigrationsponsorshipisnotavailableinthisrole”. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates. Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey. Benefits: Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see . - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $143,000.00-$286,000.00 Additional compensation includes annual or quarterly performance bonuses. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years’ experience in software engineering or related area.Option 2: 6 years’ experience in software engineering or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America #J-18808-Ljbffr Walmart