Patient Access Trainer

Job Description

The Training Specialist supports employee development by designing, delivering, and evaluating training programs that enhance skills, improve performance, and align with organizational goals. This role assesses training needs, collaborates with stakeholders, and ensures effective learning through diverse instructional methods and learning platforms.

Essential Functions

• Identifies learning needs and skills gaps through needs assessments, surveys, and consultation with leaders.
• Designs, develops, and updates training materials, manuals, and course content using adult learning principles and instructional design best practices.
• Delivers engaging training sessions through in-person classes, virtual platforms, or hybrid methods tailored to varied learning styles.
• Coordinates and manages training logistics, including scheduling, registration, materials, and technology setup.
• Partners with department leaders to ensure alignment of training programs with organizational initiatives and performance goals.
• Maintains training records, reports outcomes, and evaluates program effectiveness using feedback and performance metrics.
• Supports compliance with regulatory training requirements and facilitates mandatory education as applicable.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Human Resources, Organizational Development, Education, or a related field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• 2-4 years of experience in training, employee development, or human resources required
• Experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Proven ability to design and deliver effective training programs.
• Strong communication, facilitation, and presentation skills.
• Proficient in learning management systems (LMS) and instructional technologies.
• Knowledge of adult learning theory, instructional design, and performance improvement practices.
• Analytical and problem-solving skills to evaluate training impact and effectiveness.
• Excellent organizational and time management skills.
• Ability to work independently and collaborate with diverse teams.
• Strong written and verbal communication skills.

Licenses and Certifications

• SHRM-CP preferred