Experienced Automotive Service Advisor

Experienced Automotive Service AdvisorGermain Jaguar Land Rover Easton, Columbus, OHAt Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.As a Service Advisor, you will be the primary point of contact for our customers, ensuring excellent communication and smooth service experiences. You will work closely with our technicians and service department to deliver top-quality service and maintain high customer satisfaction.Responsibilities:Greet customers promptly and courteously, providing exceptional customer serviceUnderstand customer vehicle needs and accurately communicate repair recommendationsSchedule service appointments and manage repair orders efficientlyCoordinate between customers and the service team to ensure timely and quality repairsProvide clear explanations of service costs and answer customer questionsMaintain detailed records of services and customer interactionsPromote additional services and warranty workQualifications:Previous experience as an Automotive Service Advisor or similar roleStrong knowledge of automotive repair and maintenance processesExcellent communication and interpersonal skillsAbility to multitask and work efficiently in a fast-paced environmentProficient with computer systems and automotive service softwarePositive attitude and a focus on customer satisfactionGermain Offers:Comprehensive Coverage & Health, Dental and Vision Insurance401(k) Savings Plan with Employer MatchPaid Vacation/Company HolidaysCompetitive Wage PlansOngoing Professional Development and Internal PromotionsCompany Outings and ActivitiesEmployee DiscountsWhether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.For immediate consideration, visit us at GermainCareers.com.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.