Experienced BDC / Internet Sales Representative

Job Description

Job Description

Citrus Ford and Citrus Kia are seeking an experienced, high-energy BDC / Internet Sales Representative who knows how to turn leads into

appointments—and appointments into sold vehicles.

This is not an entry-level call-center position. We are looking for someone who understands automotive internet leads, responds with urgency,

follows a disciplined process, builds real rapport by phone and text, and takes personal ownership of their results.

You will work with a large selection of new Ford and Kia vehicles, used inventory, and a strong dealership team that can help customers find

the right vehicle—from efficient commuter vehicles to trucks, SUVs, performance models, and everything in between.

What You’ll Do

• Respond quickly and professionally to internet leads, phone calls, text messages, chat leads, and third-party inquiries.
• Build rapport, identify customer needs, answer initial vehicle questions, and guide customers toward an appointment.
• Confirm appointments, send reminders, and follow up consistently to improve show rates.
• Work closely with sales management and sales consultants to ensure customers receive a smooth handoff and excellent experience.
• Maintain complete, accurate CRM notes, tasks, and customer records.
• Follow up on unsold showroom traffic, missed appointments, prior leads, and equity/replacement opportunities.
• Use phone, text, email, and video communication to create engagement and move customers forward.
• Help maintain high customer satisfaction while meeting appointment, show, contact, and sales goals.

What We’re Looking For

• Automotive BDC, internet sales, or dealership sales experience required.
• Strong phone, text, and email communication skills.
• Proven ability to set and confirm quality sales appointments.
• Comfortable working in a fast-paced, high-volume environment.
• Familiarity with dealership CRMs, lead-management processes, and internet lead follow-up.
• Self-motivated, organized, coachable, and accountable.
• Professional attitude with the ability to build trust quickly.
• Valid driver’s license and clean driving record.

Why Citrus Motors

• Work with both Citrus Ford and Citrus Kia inventory.
• Strong selection of new and used vehicles to give customers real choices.
• Supportive sales and management team focused on converting opportunities—not just collecting leads.
• Opportunity to grow with an established dealership group in Ontario.
• Competitive compensation plan based on experience and performance.
• Clear expectations, accountability, and the tools needed to succeed.

Apply Today

If you are an experienced BDC or internet sales professional who can communicate, follow up, create appointments, and help customers buy

with confidence, we want to talk with you.

At Citrus Motors, we believe in treating our customers and employees like family. Our mission is to cultivate highly trained and empowered team members who embody trust, respect, and a commitment to excellence. We strive to build lifelong relationships with our customers through unparalleled sales and service. As we proudly open our brand new, state-of-the-art facility, we invite you to join our flagship team in our pursuit of greatness!

Company Description

At Citrus Motors, we believe in treating our customers and employees like family. Our mission is to cultivate highly trained and empowered team members who embody trust, respect, and a commitment to excellence. We strive to build lifelong relationships with our customers through unparalleled sales and service. As we proudly open our brand new, state-of-the-art facility, we invite you to join our flagship team in our pursuit of greatness!