Office - Revenue Operations Supervisor, Area

Revenue Operations Supervisor, Area

The Revenue Operations Supervisor, Area oversees daily cash office operations, HQ financial reporting, and vendor coordination across 23 assigned accounts, supervising assigned cashiers and cash office personnel at each location. This role focuses exclusively on financial and cash office operations.

The Revenue Operations Supervisor, Area operates through direct execution of financial processes and day-to-day supervision of assigned cash office staff across assigned accounts, escalating non-routine issues and personnel matters beyond coaching and documentation to site leadership at the relevant account.

Responsibilities include:

• Cash Office Supervision & Cashier Development
• Supervise assigned cashiers, evaluate performance, and coach and document cash handling practices at each assigned account
• Ensure new employee cash handling and POS orientation is administered within HQ and client guidelines at each account, in partnership with the Management team or directly through the Admin department
• Develop cash-handling training programs to train, motivate, and mentor employees across assigned accounts as needed
• Financial Operations & HQ Reporting
• Ensure all HQ reporting and daily cash office operations are overseen and completed by the Admin team at each assigned account
• Responsible for all major reporting across assigned accounts, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand
• Administer HQ Accounts Payable software and related transmissions and reports for each assigned account
• Ensure all fiscal deadlines are met to HQ across every account supported
• Develop and analyze trend reports, graphs, and analytical information for the General Manager and other managers at each account
• Vendor Coordination & Administrative Support
• Contact vendors to reconcile invoice discrepancies, shortages, or over shipments, or to arrange emergency shipments or requisitions at any assigned account
• Communicate proper documentation on discrepancies to the office and management team regarding employee accountabilities at each account
• Communicate quickly and effectively with the SSA HQ Team, Audit team, Office Team, client, and on-site Management Team at each assigned account
• Develop and implement storage systems, policies, and procedures to maximize efficient use of space in warehousing operations across accounts
• Provide branch administrative support, including answering telephones and word processing, at accounts as needed
• In the absence of Operational Manager(s) and in times of need, assist the business in the performance of their duties at any assigned account
• In the absence of other on-site administrative roles (People or Financial), help cover essential administrative functions as needed across accounts
• Culture, Compliance & Guest Experience
• Serve as an integral part of the operational team at each account, helping motivate staff and cultivate a positive team focus
• Maintain a clean, safe, and organized work environment across all assigned accounts
• Uphold and demonstrate a complete understanding of company policies and procedures
• Perform the steps of 452 Guest Hospitality to ensure a memorable experience for every guest and client at each account
• Ensure SSAfety standards are met by upholding training and daily operational expectations for department managers across accounts
• Promote an inclusive and supportive approach at each unit supported
• Support the units in being an example of company and client sustainability and conservation guidelines, teaching these efforts to unit staff as needed

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. The People department reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Education & Experience:

• Five years of cash handling experience
• Three to five years of administrative management and/or cash room experience
• Prior experience coordinating or overseeing cash office operations across more than one location
• Experience with Office 365 Outlook, Teams, Excel, SharePoint
• ServSafe or Food Handling Certification a plus
• Developed leadership skills with an understanding of team building, development, and fostering partnerships across a multi-site team
• All educational backgrounds accepted; equivalent combination of education and experience considered

Position Requirements:

• Must be 18 years of age or older
• Physical ability to stand and walk for extended periods and to move and handle boxes of 3550 lbs or more as necessary
• Ability to work varied hours, including nights, weekends, and holidays as needed
• Regular travel between assigned accounts (23) within the district/region as business needs require
• Valid driver's license required for travel between accounts or for roles involving a company vehicle or golf cart, subject to DMV check

Work Environment:

The Revenue Operations Supervisor, Area works across 23 assigned accounts in active hospitality environments, based primarily in the cash office while overseeing cash office staff, vendor relationships, and HQ reporting under daily and fiscal deadlines at each location. The role requires flexibility to move between supervisory coaching, financial reconciliation, and hands-on administrative support within the same shift or across accounts, while meeting daily and fiscal deadlines at every site supported.

Compensation & Benefits:

• Full-Time, non-exempt, eligible for overtime pay.
• Paid Time Off plan: up to 144 hours based on tenure.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family's serious medical conditions.
• Up to 40 hours Paid Bereavement.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable
• Tuition Discount through Partnership College
• Holiday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado : Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland : Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington : Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.