E-Commerce Team Leader

The Team Leader for E-Commerce is responsible for all aspects of daily operations for the grocery delivery and pickup experience. This role requires a talented, resilient leader who can lead fast-paced, growing teams and drive results through Associate Team Leaders and Supervisors. This role owns accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement. This role will proactively set the tone by ensuring a safe work environment, making quality hiring decisions, ensuring comprehensive training, and timely coaching. The Team Leader will drive productivity by reviewing multiple metrics, forecasts and optimizing shift operations to meet customer order times while maintain seamless workflows, embracing agility with new approaches and projects and fostering an energized team culture.

• Lead all E-Commerce operations including order fulfillment, customer experience, safety, quality, productivity, and team engagement across all shifts
• Drive business results by analyzing KPIs, identifying trends, and implementing strategic initiatives to improve operational performance
• Execute operational plans based on forecasts, historical data, and business priorities while managing labor costs, supply expenses, and operational efficiency metrics
• Partner with Store Leadership and cross-functional teams to align E-Commerce operations with store-wide goals, optimize workflows, and resolve systemic issues
• Lead, develop, and hold accountable a team of Associate Team Leaders and Supervisors through regular coaching, performance evaluations, and corrective action when necessary
• Make quality hiring decisions and create succession plans and development pathways for high-potential team members
• Ensure compliance with OSHA, food safety, and company safety standards through regular audits, incident investigations, and implementation of preventive measures
• Ensure all team members receive required training and certifications
• Drive customer experience metrics including order accuracy, on-time delivery, and customer satisfaction scores
• Resolve complex customer escalations, analyze feedback and quality data, and implement solutions to prevent recurring issues and ensure consistent quality standards
• Identify operational inefficiencies and lead improvement initiatives that drive measurable results
• Test, implement, and document new processes, tools, technologies, and standard operating procedures to enhance productivity and customer experience
• Facilitate team meetings and communicate operational performance, challenges, and wins to Store Leadership and operational partners, including third-party vendors.
• Create schedules 3+ weeks in advance, monitor real-time operations, and adjust staffing deployment to meet customer order times and productivity targets
• Ensure equipment, tools, supplies, staging areas, coolers, and workspaces are maintained, functional, organized, and meet operational standards
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

The wage range for this position is $22.40-$40.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site. The Team Leader for E-Commerce is responsible for all aspects of daily operations for the grocery delivery and pickup experience. This role requires a talented, resilient leader who can lead fast-paced, growing teams and drive results through Associate Team Leaders and Supervisors. This role owns accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement. This role will proactively set the tone by ensuring a safe work environment, making quality hiring decisions, ensuring comprehensive training, and timely coaching. The Team Leader will drive productivity by reviewing multiple metrics, forecasts and optimizing shift operations to meet customer order times while maintain seamless workflows, embracing agility with new approaches and projects and fostering an energized team culture.

• Lead all E-Commerce operations including order fulfillment, customer experience, safety, quality, productivity, and team engagement across all shifts
• Drive business results by analyzing KPIs, identifying trends, and implementing strategic initiatives to improve operational performance
• Execute operational plans based on forecasts, historical data, and business priorities while managing labor costs, supply expenses, and operational efficiency metrics
• Partner with Store Leadership and cross-functional teams to align E-Commerce operations with store-wide goals, optimize workflows, and resolve systemic issues
• Lead, develop, and hold accountable a team of Associate Team Leaders and Supervisors through regular coaching, performance evaluations, and corrective action when necessary
• Make quality hiring decisions and create succession plans and development pathways for high-potential team members
• Ensure compliance with OSHA, food safety, and company safety standards through regular audits, incident investigations, and implementation of preventive measures
• Ensure all team members receive required training and certifications
• Drive customer experience metrics including order accuracy, on-time delivery, and customer satisfaction scores
• Resolve complex customer escalations, analyze feedback and quality data, and implement solutions to prevent recurring issues and ensure consistent quality standards
• Identify operational inefficiencies and lead improvement initiatives that drive measurable results
• Test, implement, and document new processes, tools, technologies, and standard operating procedures to enhance productivity and customer experience
• Facilitate team meetings and communicate operational performance, challenges, and wins to Store Leadership and operational partners, including third-party vendors.
• Create schedules 3+ weeks in advance, monitor real-time operations, and adjust staffing deployment to meet customer order times and productivity targets
• Ensure equipment, tools, supplies, staging areas, coolers, and workspaces are maintained, functional, organized, and meet operational standards
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

The wage range for this position is $22.40-$40.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.