Canada- Security Analyst I

Security Analyst

The Security Analyst will plan and carry out security measures to protect PointClickCare's networks, data centers, cloud deployments, endpoints and systems, including Software as a Service environment (Corporate and Product Functions).

The Information Security Analyst will contribute to enhancement of security operations, cyber defense, and vuln management through automation, tool evaluation, and use of AI solutions. In addition, the Security Analyst will act as lead on specific projects and technologies, assuring effective implementation and management of security tools to continue to improve the security posture of PointClickCare.

Key duties and responsibilities include:

• Primary point of contact to facilitate with the daily monitoring, assessing and reporting of security incidents from the SIEM platform. Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc.
• Proven experience with security software, such as: SIEM, Vulnerability Scanning, Advance Endpoint Protection (Anti-virus/Anti-Malware), Privilege Access Management, Data Loss.
• Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams. Work independently, and with the team, to determine new methods of automating existing workflows (e.g., through the use of AI tools, automation frameworks, and workflow management solutions).
• Working technical knowledge of IT technical environments with a strong understanding of IP, TCP/IP, network administration protocols, Access Control methods, WAFs, Firewalls, and virtualized access control solutions (e.g., Network Security Groups).
• Understanding/working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple operating systems.
• Assist with ongoing Vulnerability Management program to perform routine vulnerability scans and working closely with SaaS Operations and Corporate Technology teams to coordinate remediation of identified findings.
• Assist with the evaluation of security tools and processes in conjunction with Director, Security Operations. Recommend improvements to security tools, configurations, processes and policies. Report monthly security KPIs, change requests, incidents and threats/events.
• Provide advice and apply your experience to help tune alerting to reduce false positives.
• Actively assist with Security Incident Response process and support security investigations by documenting findings and root causes as and when needed, research and assess new threats and security alerts and determining relevance to company environments and staff.
• Work closely with key business groups across the organization to develop and maintain a proactive company-wide security presence.
• Act as a technical lead in security related projects/initiatives such as new security solutions to improve the overall security posture of PointClickCare.

Your key strengths and qualifications include:

• Comfortable working alongside agentic AI systems in day-to-day security operations — including triaging alerts, reviewing AI-generated findings, and validating autonomous response actions before or after execution.
• Basic understanding of how large language models (LLMs) function, including prompt construction, context management, and interpreting model outputs critically rather than accepting them at face value.
• Ability to write simple skills or playbooks that extend agentic security platforms — such as defining investigation steps, enrichment logic, or response actions in structured formats (YAML, JSON, or platform-native DSLs).
• Exposure to MCP (Model Context Protocol) or similar tool-integration frameworks; able to configure or write basic integrations that connect AI agents to external security tools (e.g., SIEMs, ticketing systems, threat intel feeds, EDR platforms).
• Familiarity with security automation concepts — including trigger/condition/action logic, API-based integrations, and basic scripting (Python preferred) to build lightweight connectors or transform data between tools.
• Able to recognize when an AI agent's output or behavior is anomalous, incorrect, or requires human escalation — demonstrating sound judgment in human-in-the-loop workflows.
• Assist with periodic security audits on current PointClickCare infrastructure, and work with appropriate team(s), such as Security, Corporate Technology, SaaS Operations and other departments to remediate any vulnerabilities found. Participate in security investigations and compliance reviews, as requested by the GRC team.
• Ability to work independently, engage leadership as needed, and be proactive in advancing company security posture. Complete other duties as assigned.
• Extensive working knowledge of information security and vulnerabilities/threats, security best practices, tools, and techniques, including encryption.
• Experience working with Python and PowerShell Experience in managing/administering Linux OS variants, PowerShell, bash/shell scripting, python

PointClickCare Benefits & Perks:

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact View email address on click.appcast.io should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.