Airport Passenger Support (Freelance)

Job Description

Airport Passenger Support (Freelance)

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Join Our On-Call Team at Newark Liberty International Airport (EWR) :

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Help Passengers Claim Their Rights!

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​At FlightHelp, we support airline passengers in claiming compensation for delayed or canceled flights. To date, we have assisted hundreds of thousands of travelers navigate stressful travel disruptions.

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​We are currently expanding our network and looking for Freelance Passenger Support / Flyer Distributors (m/f/d) on an on-call basis at Newark Liberty International Airport (EWR).

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​This is a non-sales role focused purely on information sharing, passenger support, and professional representation.

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​ Your Role & Responsibilities:

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• ​When a significant flight disruption occurs (e.g., delays exceeding 3 hours), our operations team will contact you with all the details.
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• ​Respond on Short Notice: Travel to the Newark Liberty International Airport (EWR) arrivals area when notified.
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• ​Inform Passengers: Distribute informational flyers to passengers of the affected flight and explain how FlightHelp can assist them.
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• ​Be a Reassuring Presence: Communicate with passengers in a friendly, calm, and professional manner.
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• (Note: No airport security clearance is required for this role).
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​ What We Offer

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​ High Flexibility :

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• A completely flexible schedule based on flight disruption events. Work only when incidents occur and you are available.
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​Great Compensation: 

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• 50$ per assignment (each assignment lasts approximately 1 hour) + 15$ per claim after the first 5;
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​Full Expense Reimbursement :

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• Additional costs such as fuel, parking fees, or public transportation tickets are fully covered.
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​

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Performance Bonuses:

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• Opportunity for additional performance-based bonuses and long-term collaboration with increased responsibilities.
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​ Candidate Profile

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​Location :

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• Residence in Newark, New Jersey or the surrounding area.
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​Languages :

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• English and additional languages are a strong advantage.
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​Skills :

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• Reliable, punctual, and comfortable interacting with the public in a professional manner.
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​ Interested in joining us?

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​Applying is quick and easy! Make sure to apply on our site!

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-hiring