Bilingual Customer Service Representative
$22 per hourWatercress Financial Group
- Representante de Servicio al Cliente- Bilingüe### **Informa a:** Director de Operaciones de Clientes### **Ubicación:** West Des Moines, Iowa### **Estado de FLSA:** No exento**La oficina central se encuentra en West Des Moines, Iowa. El horario ideal sería de 8:00 a. m. a 4:30 p. m., pero con flexibilidad para el candidato ideal.** **Tarifa por hora: desde $22 por hora + hasta un 7.5% de incentivo mensual después de los primeros 90 días**.## **RESUMEN DEL TRABAJO**El Representante de Servicio al Cliente Bilingüe es responsable de todos los aspectos del servicio al cliente en un entorno de centro de llamadas, incluidos, entre otros, el manejo de grandes volúmenes de llamadas entrantes de clientes, consultas de facturación, configuración de pagos de clientes y abordar todas las preguntas relacionadas con la cuenta.## **RESPONSABILIDADES*** Proporcionar información a nivel de cuenta a los clientes, incluidos, entre otros , saldos de cuentas, historiales de pagos, configuración de pagos y solicitudes de pago* Llamadas telefónicas de campo, correos electrónicos y solicitudes de chat* Manejar la correspondencia entrante, incluidas llamadas, correos electrónicos y chats, de manera eficiente para cumplir con los estándares de rendimiento* Investigar discrepancias en la cuenta, incluida la investigación de pagos* Completar las llamadas telefónicas de cobro para cumplir con los estándares de rendimiento requeridos* Confirmar y/o negociar acuerdos de pago* Mantener los objetivos establecidos para la morosidad, los embargos y las pérdidas netas* Investigue cualquier discrepancia en la cuenta del cliente* Manténgase informado de cualquier cambio en las políticas y procedimientos* Proporcionar una resolución oportuna de las quejas, inquietudes y consultas de los clientes* Demostrar las 3 P del servicio al cliente: Profesionalismo, Paciencia y tener una actitud de “Las personas primero”* Escalar problemas más complejos o difíciles a su líder de equipo* Demostrar la voluntad de trabajar en horarios flexibles, fines de semana y días festivos según sea necesario para satisfacer las necesidades comerciales## **CALIFICACIONES*** Diploma de escuela secundaria o equivalente.* Se prefiere un título de asociado o licenciatura en un campo relacionado o comparable. Se puede considerar una combinación equivalente de educación y experiencia.* Un mínimo de 2 años de experiencia en Servicio al Cliente* Debe hablar inglés y español con fluidez## **CONOCIMIENTOS Y HABILIDADES*** Conocimiento y experiencia en un entorno de centro de llamadas* Conocimiento de la industria crediticia y financiera* Excelente enfoque de servicio al cliente* Excelentes habilidades de comunicación verbal y escrita* Excelentes habilidades interpersonales, de negociación y de resolución de conflictos* Capacidad para priorizar tareas* Capacidad para actuar con integridad, profesionalismo y confidencialidad* Fuertes habilidades de comunicación, tanto escritas como verbales* Gestión superior del tiempo y habilidades organizativas* Capacidad para trabajar de forma independiente y dentro de un equipo* Dominio de Microsoft Office Suite o software relacionado
- J-18808-Ljbffr Watercress Financial Group
Vacancy posted 3 days ago
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