Program Coordinator II Health Professions Resource Center

Program Coordinator II Health Professions Resource Center

The full-time Student Success Coordinator provides a high level of customer service and student support to the office of Health Professions Resource Center.

The Student Success Coordinator is required to provide a high level of administrative support, customer service, and technical support to Health Professions Advising. The Student Success Coordinator will enhance the quality and effectiveness of undergraduate, post-bacc, and graduate student pre-professional support, services and experiences with high level advising and technical support to students, faculty, and staff. Responds and works with campus departments to resolve academic issues. Maintains student electronic files, keeping up-to-date with university procedures, interpreting university academic policy and providing academic advice to faculty and students. Other related office duties may be assigned.

The duties and responsibilities of the Academic Services Coordinator include the following:

• Health Professions Program Coordinator: Serves as the primary point of contact with the MSU student service units including the Office of the Registrar, Office of Admissions, Student Employment Services, and Student Support Services.
• Provide information and support to students considering a health profession as a future career.
• Helps make students aware of campus-wide advising and other academic support services.
• Helps students understand and follow academic policies, rules, and requirements.
• Inform students of academic and student support services.
• Process undergraduate student forms, including Add/Drop and Change of Curriculum.
• Serve as office liaison with the HPRC team and Advising Commons.
• Maintain office advising information and resources SharePoint.
• Assist with office events, including Welcome Back Social, end of semester, and graduation events.
• Assess coursework for incoming post-bacc students.
• Conduct graduation audits, review graduation applications and certify students for graduation based on guidelines provided by the steering committee for post-bacc pre-med certification program.
• Provide academic advising to post-bacc students (non-degree) and post-bacc pre-med certificate (degree) students.
• Coordinate communication of information related to important dates, deadlines and procedures to advisees and staff within the academic unit(s) served.
• Administration: Serves as front-line customer service; assists Director of HPRC, in day-to-day operations of the office.
• Maintains schedules for conference rooms.
• Researches and prepares data on academic issues such as course offerings, enrollment, and course loads to provide supporting documentation for critical pre-req courses for students.
• Refer student issues or faculty questions to HPRC Director.
• Manages FERPA form completion and letters of recommendation for students. Manages record of the file submission in Karatemail and updates internal databases.
• Assist with the management of student data- entering students into banner for NAV and Degreeworks indicators, student meetings record, admissions data, etc.
• Manages catalog revisions and course offerings in campus systems.
• Communications/Events Coordinator: Creates departmental marketing and promotional materials in partnership with University Communications.
• Manages and maintains web pages in accordance with university guidelines.
• Assists with weekly newsletter to students, faculty, and MSU staff.

Required Qualifications Experience, Education, Knowledge & Skills - Bachelor's degree in a relevant field with experience working with undergraduate college students in an academic or student support setting, or an equivalent combination of education and/or experience. Experience working with academic curricula, degree requirements, policies and procedures in a higher education setting. Progressively responsible experience providing customer service in an office environment or an equivalent combination of relevant education and/or experience. Demonstrated excellent customer service and written and verbal communication skills to serve constituents from all backgrounds. Demonstrated competence organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail, while meeting deadlines, and exercising adaptability to changing priorities in a busy office setting with constant interruptions. Demonstrated competence using personal computers and software, such as word processing, spreadsheets, electronic calendars, and e-mail. Microsoft Office Suite preferred.

Preferred Qualifications Experience, Education, Knowledge & Skills - Master's degree. Experience working as an undergraduate academic advisor or student success coordinator. General knowledge of higher ed. curricula, policies and procedures. Experience working with enrollment and degree auditing software, such as DegreeWorks, CatCourse, Banner, MyInfo and/or relational database. Demonstrated experience maintaining and updating websites. Experience composing, editing, and distributing newsletters.

The Successful Candidate Will - Possess strong interpersonal skills and enthusiasm to work with and guide students as they discover and attain their academic and life goals. Possess the ability to create positive rapport and strong working relationships with colleagues throughout the MSU community, to include: administrators, faculty, staff, other professional advisors and student support professionals. Possess strong written and oral communication skills. Possess the ability to troubleshoot problems and have candid conversations. Experience and awareness of how to manage and maintain confidential information Have proven ability to work independently and in a team environment. Have the ability to represent the department, college and university in a professional and courteous manner. Actively pursue training and professional development opportunities. Demonstrated ability to communicate effectively with varying populations. Communicate effectively with employees and the public, both in person and over the phone. Handle confidential records and information. Act as a team player, establishing and maintaining effective working relationships with co-workers and the public.

Position Special Requirements/Additional Information - This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

This position has supervisory duties? - No

Number of Vacancies - 1

Desired Start Date - Upon completion of a successful search.

Applications will be: - Screening of applications will begin on September 9th, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

EEO Statement - Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.