Health Benefits Services Manager

Job Description

Job Description

The Health Benefits Services team ensures that Access can provide high-quality, affordable care to every patient, regardless of their ability to pay. This position is responsible for the supervision of a team of Health Benefits Coordinators who conduct patient screenings and assist with enrollment in Medicaid, as well as the health center's sliding fee discount program, which provides income-based financial assistance to uninsured and underinsured patients. Using a data-driven approach, the Health Benefits Services Manager ensures that the team’s efforts are effectively organized and directed to connect patients to available coverage and assistance options, reducing financial barriers to care and supporting Access’ mission of improving the health and lives of the people in our community.

The Health Benefits Services Manager works with multidisciplinary leaders across Access as well as external resources, such as Dane County agency or community non-profit leaders, to successfully meet the team’s objectives. This leader will be knowledgeable in the daily duties of the Health Benefits Coordinator team to effectively supervise this work, while also pursuing process improvements and setting the strategic priorities of the department in collaboration with the Senior Director of Revenue Cycle in support of Access’ financial sustainability. The Health Benefits Services Manager will maintain a high level of situational awareness of state and national policy changes that impact how the team conducts their work.

Required Qualifications:

• A minimum of a high school diploma or equivalent or associate’s degree in health care, social services, or related field
• A minimum of 3 years of experience working in a healthcare setting
• A minimum of 2 years of leadership or supervisory experience or a minimum of 5 years of Access experience
• Proficiency in Microsoft Office Suite applications

Desired Qualifications:

• Bachelor’s degree in healthcare, human services, or a related field, or an equivalent combination of education and experience
• Demonstrated experience with process improvement methodologies and practices
• Knowledge of community resources and support services
• Proven ability to build and maintain effective relationships with internal and external stakeholders
• Experience with Epic HealthLink preferred

Compensation and Benefits:

Our total compensation package includes competitive wages and a full range of attractive benefits:

Health insurance

Dental insurance

Vision insurance

Life insurance

Long and short-term disability insurance

401(k) retirement plan (100% vested with employer match)

Paid time off (208 hours given for vacation, personal and sick time)

Paid holidays

Tuition reimbursement

Flexible spending plans

Health savings account

Transportation program

Employee Assistance Program (EAP)

Other:

Access is an eligible employer under the Public Service Loan Forgiveness (PSLF) program

Support our mission:

Improving health. Improving lives.

COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status .