The UPS Store 7657 Waipahu Sales Associate

Job Description

Job Description

We are a local family-owned The UPS Store Franchise in the center of old-town Waipahu, within yards of the new Pouhala HART Station and the Waipahu Bus Transit Center, adjacent to Highway Inn.

We are looking to add a Part-Time Associate who delivers world-class service to all customers. This person must love interacting with people and be able to work independently to solve and discover customer needs. This may include shipping, printing, processing, dropping off packages, taking passport photos, etc. Because we offer a range of services, training is fully paid and continuous throughout employment.

RESPONSIBILITIES

Delivers world-class customer service
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and store leadership
Operates all equipment, software, and devices expertly and is willing to teach others
Takes ownership of customers packing, shipping, and/or print problems and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
May open and/or close the store, perform beginning and end-of-day accounting and administrative tasks, etc.
Participates in center maintenance, including cleanliness, safety, and organization
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Package shipments for safe arrival, including assembling stock boxes, building custom boxes, and adequately cushioning contents
Frequently multi-tasks while maintaining attention to detail and high-quality control
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required
Retail/customer service experience
Ability to learn and use POS systems
Detail-oriented, organized, and able to multi-task
Able to cross-sell and up-sell products and services
Good communication and people skills
Prompt, reliable, and responsible
Able to lift 40+ pounds

BENEFITS

Competitive Hourly Pay starting $17 - $20 based on experience
Employee Discounts
Closed on major holidays
Paid Training
Paid Time Off for Full-Time employees after six months
Business Cards
Uniforms Provided
Casual and creative work environment
Parking
Formal Ongoing Training Program
Healthcare after 4 weeks of > 20 hours work.
Eligibility for 401(k) after 1 year Full-Time work.

Store Hours:
07:30 am - 6:00 pm M-F
10:00 am - 3:00 pm SAT
09:30 am - 3:00 pm SUN