Training Coordinator

Job Description

Job Description

Stellar is seeking a highly organized, strategic, and growth-minded Training Coordinator to help build and scale our company-wide training platform across multifamily operations. This is a high-impact role focused on developing structured learning programs, coordinating training initiatives, improving operational execution, and helping teams perform at a higher level across the portfolio. If you enjoy building systems, driving improvement, and creating meaningful organizational impact, this is an opportunity to help shape the future of a growing company.

We believe operational excellence starts with developing people. We are building a scalable, forward-thinking platform focused on growth, accountability, and execution - and we're looking for someone excited to help lead that effort. This role is ideal for someone who thrives on building scalable programs, improving operational execution, and developing high-performing teams.

The Training Coordinator is responsible for designing, organizing, and managing Stellar's training platform across all on-site roles. This is a coordination and orchestration role-not the sole creator or trainer-but the central driver ensuring training is structured, scalable, and effectively executed across the portfolio.

This position leverages internal subject matter experts, third-party partners, and industry resources to build a multi-dimensional training platform aligned with Stellar's policies, processes, tools (PPTs), and performance expectations.

The Training Coordinator ensures training is not just delivered-but tracked, measured, and tied to operational performance outcomes (occupancy, leasing conversion, renewals, maintenance execution, and resident experience).

Core Responsibilities

1. Training Platform Development & Structure

Build and continuously refine a multi-dimensional training framework, including:

• Position-Based Training
• Role-specific curriculum (Manager, APM, Leasing, Maintenance)
• Experience-level tracks (Year 1, Year 2, advanced progression)
• Clear sequencing and competency milestones
• Skill-Based Training
• Leadership & coaching
• Leasing & closing performance
• Customer experience & conflict resolution
• Operational execution (KPIs, systems, processes)
• Needs-Based Training
• Lease-ups and occupancy recovery
• Underperforming property intervention
• New system/process rollouts
• Event-Based Training
• Quarterly Management & Maintenance Conferences
• Annual Leadership Conference (ALC)
• Budget Boot Camps and strategic sessions

2. Content & Resource Management

• Source, organize, and maintain training materials across formats:
• Digital modules (LMS or shared platforms)
• Playbooks, SOPs, and guides
• Video, audio, and live session content
• Ensure all materials are aligned with current Stellar PPTs and standards
• Continuously update content as processes, tools, and strategies evolve
• Integrate industry best practices and vendor-provided training resources

3. Training Delivery & Coordination (30% delivery, 70% coordination)

• Coordinate training delivery across multiple formats:
• Virtual (self-paced and instructor-led)
• In-person sessions and workshops
• Schedule and manage all training calendars
• Identify and coordinate trainers:
• Internal leaders (Regionals, SMEs)
• External partners and industry providers
• Ensure consistent execution across properties and teams

4. Performance Tracking & Accountability

• Implement systems to track training completion, participation, and effectiveness
• Identify performance gaps and deploy targeted training solutions
• Provide regular reporting to leadership on training impact and progress

5. Industry Research & Innovation

• Continuously research multifamily and adjacent industry training trends, including:
• Centralized learning platforms
• Microlearning and on-demand training models
• AI-enabled training tools and role-play simulations
• Evaluate and integrate third-party training providers and certifications
• Bring forward new ideas to improve efficiency, scalability, and engagement

6. Special Projects & Event Coordination

• Plan and coordinate training components for:
• Quarterly conferences (management & maintenance)
• Annual Leadership Conference (ALC)
• Company-wide rollouts and initiatives
• Ensure events are structured, purposeful, and aligned with business priorities

Core Competencies

• Highly organized with strong attention to detail
• Strategic thinker with ability to translate needs into structured programs
• Strong project management and coordination skills
• Resourceful researcher with ability to source best-in-class solutions
• Effective communicator and facilitator
• Data-driven mindset with focus on performance outcomes
• Self-starter with high ownership and follow-through
• Financial awareness (budgeting and cost control)
• Innovative and adaptable in a fast-evolving environment

What "Great" Looks Like

• Training is consistent, scalable, and repeatable across all properties
• New hires ramp faster and perform sooner
• Underperforming properties show measurable improvement after targeted training
• Leadership has clear visibility into training progress and ROI
• Training evolves continuously alongside Stellar's growth and innovation