Client Vacation Advisor

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are seeking enthusiastic, service-minded individuals to join our virtual team as Remote Leisure Advisor. In this position, you will help clients navigate the vacation-planning process by learning what they want from their trip, researching available possibilities, and assisting with the arrangements they choose.

Client requests may include resort vacations, cruises, all-inclusive stays, family adventures, couples retreats, group trips, special celebrations, guided experiences, and international destinations.

Prior experience in the travel industry is not necessary. Comprehensive training and continued learning resources are available.

Primary Responsibilities

• Discuss vacation goals, preferred destinations, schedules, and spending ranges with clients
• Research leisure experiences based on individual interests and requests
• Evaluate accommodations, cruises, packages, tours, activities, and transportation options
• Provide clients with relevant choices and information to help with decision-making
• Explain available features, inclusions, and general reservation requirements
• Process selected arrangements through authorized supplier platforms
• Review reservation details and traveler information for accuracy
• Prepare and organize confirmations and essential trip information
• Monitor reservation requirements, payment schedules, and important dates
• Communicate with clients regarding updates and outstanding planning needs
• Provide pre-departure assistance and respond to general questions
• Help with standard changes or service requests when necessary
• Maintain organized client and reservation records
• Continue developing knowledge of destinations, suppliers, and leisure products

Candidate Requirements

• Strong interpersonal and communication abilities
• Professional and customer-focused approach
• Good organizational and time-management skills
• Detail-oriented when reviewing important information
• Comfortable researching and comparing online options
• Able to prioritize multiple tasks and client requests
• Self-directed and dependable in a remote work environment
• Basic proficiency with computers, email, and internet-based tools
• Comfortable learning new reservation technology and supplier systems
• Reliable internet connection and compatible device
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying countries

Learning & Training

• Client needs assessment and communication
• Vacation research and product comparison
• Supplier tools and reservation processes
• Destination and leisure product knowledge
• Client service and follow-up procedures
• Professional certification opportunities
• Continued industry education and skill development

Position Highlights

• Flexible part-time or full-time scheduling
• No previous industry experience required
• Structured training for beginners
• Access to established supplier and professional resources
• Opportunities to strengthen client service, research, planning, and sales skills
• Travel-related discounts and industry benefits where applicable
• Continued education and virtual team support