Supply Chain Associate Customer Experience

Description

Summary: Supply Chain Associate is a key liaison between our customers and internal supply chain operations. This role combines customer service excellence with supply chain coordination to ensure timely, accurate, and satisfying order fulfillment experiences.

Essential Job Functions: Include but are not limited to the following:

1. Serve as the primary point of contact for customer accounts, managing inquiries, orders, and delivery updates.

2. Collaborate with sales, planning, and logistics teams to align supply with demand and resolve fulfillment issues.

3. Maintain accurate data in ERP systems (e.g., JD Edwards) and utilize reports to anticipate and respond to customer needs.

4. Track and analyze service and supply chain performance metrics (e.g., delivery timelines, inventory levels, KPIs).

5. Support process improvement initiatives to enhance service reliability and operational efficiency.

6. Participate in cross-functional projects that impact customer satisfaction and supply chain responsiveness.

7. Handle customer complaints with urgency and professionalism, aiming to exceed expectations.

8. Contribute to a culture of excellence through continuous learning, collaboration, and proactive communication.

9. Performs other duties or special projects as assigned by leadership

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

1. 0-1 years customer service experience or supply chain.

2. High School Diploma (or GED)

3. Strong analytical and problem-solving skills with attention to detail.

4. Identify and resolves problems in a timely and effective manner.

5. Intermediate in Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications:

1. Bachelor's degree from a four-year college or university with internship or academic project experience in supply chain, logistics, or data analysis.

2. Fluent in Spanish or French.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compass Minerals is an equal opportunity and affirmative action employer. We are firmly committed to making all employment-related decisions without regard to race, ancestry, ethnicity, color, religious creed or belief, national origin, sex (including sexual orientation, gender identity, and pregnancy and breastfeeding), age, military or veteran status, status as a qualified individual with a disability, genetic information, and any other characteristic protected by law. Learn more about equal employment opportunity laws at?dol.gov ( . Aug 2025

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.