Senior Brand Marketing Manager

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses - including Samsung, Gymshark, Vivino, Harry's, Mous, and Rakuten - rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

As theSenior Brand Marketing Manager, reporting to the VP of Marketing, you'll define how AfterShip shows up in the market and elevate our brand into the category-defining voice in post-purchase and the future of commerce. Partnering closely with Marketing, Product, Sales, and executive leadership, you'll shape our brand strategy and bring our point of view to life through integrated campaigns, thought leadership, PR, events, executive communications, and strategic partnerships.

AfterShip has spent more than 14 years building the infrastructure that powers post-purchase experiences for over 20,000 brands worldwide. We have the products, customer base, data, and vision to lead the next era of agentic commerce - but our brand has yet to reflect the strength of the platform behind it. This is an opportunity to change that. You'll build the programs and narratives that increase awareness, credibility, and preference among merchants, partners, analysts, and ecosystem influencers, ensuring that when businesses think about the future of post-purchase, they think of AfterShip first.

What You'll Do:

• Own AfterShip's brand narrative by bringing our category point of view to market across earned, owned, and paid channels. Plan and execute integrated brand campaigns around key moments such as BFCM, NRF, and Shoptalk.
• Develop thought leadership narratives for executive spokespeople, continuously refining messaging to reflect market trends, customer insights, and evolving business priorities.
• Lead public relations and earned media strategy by managing our PR agency, driving media relations, securing bylines and speaking opportunities, and partnering with executives and customers to amplify AfterShip's voice.
• Build flagship research and content franchises in partnership with Content Marketing, including annual benchmark reports, industry trend reports, and integrated campaigns that position AfterShip as a category leader.
• Scale the AfterShip brand for the AI era by partnering with Creative to codify our messaging, voice, and visual identity into systems that enable AI-powered content and creative production.
• Define and measure brand success by establishing a brand measurement framework, including share of voice, branded search growth, sentiment, earned reach, and other indicators of awareness and market perception.

Who We're Looking For :

• An experienced brand marketer with a track record of developing and executing brand strategies that elevate both company and category narratives.
• Strong PR and earned media experience, including managing agency relationships, shaping media strategies, securing bylines and speaking opportunities, and building credibility with journalists, analysts, and industry influencers.
• Hands-on experience leading integrated brand campaigns across earned, owned, and paid channels, including major product launches, industry events, and experiential activations.
• A trusted executive partner who has worked closely with founders, CEOs, and senior leaders to develop thought leadership, executive communications, and company narratives.
• Experience building scalable brand systems, with the ability to codify messaging, voice, and positioning into frameworks that can be consistently applied across teams and AI-enabled workflows.
• A data-informed approach to brand marketing, with experience defining and measuring brand health through metrics such as share of voice, brand awareness, sentiment, branded search, and earned reach to guide future investment.

At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
• Flexible Work Setup : We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development

Salary range for this role: USD$128,000 - $150,000

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs.