Automotive Service Advisor

It's a great time to join AAA The Auto Club Group!


JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

AAA Car Care is seeking a motivated and customer-oriented Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. You will be responsible for guiding customers through the repair and maintenance process while also driving sales for our auto services.


Key Responsibilities:

• Customer Interaction:

• Greet customers in a professional and friendly manner as they arrive for service appointments.

• Listen to customers' vehicle concerns and accurately document their needs.

• Advise customers on available services, repairs, and maintenance options based on their vehicle's condition and needs.

• Provide clear explanations of repair estimates, timelines, and potential outcomes.

• Sales & Service Recommendations:

• Present and sell AAA Car Care services, including preventative maintenance, repairs, and warranty options.

• Upsell additional services and products when appropriate, based on customer needs and vehicle health.

• Provide cost estimates and timeframes for repairs or service packages.

• Coordination and Follow-Up:

• Act as the liaison between the customer and the service technicians, ensuring that all requested work is accurately completed.

• Maintain communication with customers throughout the service process, providing updates on the status of their vehicles.

• Ensure timely delivery of services, working closely with the technician team to meet customer expectations.

• Follow up with customers after service completion to ensure satisfaction and encourage repeat business.

• Documentation and Record Keeping:

• Maintain accurate records of customer interactions, work orders, and service history in our customer management system.

• Review and process customer invoices and payments, ensuring accuracy and transparency.

• Customer Retention:

• Foster positive, long-term relationships with customers, helping to build trust and brand loyalty.

• Resolve customer complaints or concerns in a professional manner, always aiming for customer satisfaction.

Total Compensation Overview:


Service Advisors will earn a competitive salary of $50,000 - $65,000 per year, with monthly bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.

• Benefits include:

• 401k Match

• Medical

• Dental

• Vision

• PTO

• Paid Holidays

• Tuition Reimbursement

• Parental Leave

• Weekly Pay

• Closed on Sunday

• Five-day work week

Required Qualifications


Education:

• High School diploma, GED, or Technical school graduate/certification

• Must have and maintain a valid state Driver's License.

Experience:

• 6 months of minimum customer service experience or sales experience.

Knowledge and Skills:

• Sales Acumen - uses knowledge to promote product/service value

• Communication - effectively conveys information; demonstrates use of listening skills

• Taking Initiative - proactively seeks out ways to improve

• Collaborative Partner- works well with individuals and groups to achieve common goals

• Delivering Results - achieves excellence in all tasks and goals

• Customer Focus - anticipates and meets the needs of the customer

• Production and key performance indicators will be reviewed monthly and quarterly by facility leadership.

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications

• Bachelor's degree Preferred

Work Environment

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).

• Frequent standing and walking.

• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.


The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.