Customer Service Representative

At-a-Glance: Join a global financial institution on an on-site basis to provide world-class customer service. Position Type: Contract On-Site Required: Experience in financial services. College degree or previous contact center experience. Minimum of 1 year of experience in customer service, sales, or call center. Ability to contribute in a fast-paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change. Highly professional, career-driven, and committed to world-class service. Strong communication, multitasking, problem-solving, and customer service skills. Experience handling high-volume inbound calls while meeting performance metrics and service levels. Preferred: Financial services or banking experience. Experience handling inbound calls and account-related inquiries. Experience with Cash Management, online banking, and mobile banking support. Demonstrated employment stability and a record of successfully completing prior assignments. Responsibilities: Handle incoming phone calls regarding various service inquiries on accounts. Respond with a high degree of accuracy and efficiency. Consistently meet key department performance metrics. Provide functional support for Cash Management products and services, Online and Mobile app, and general account or financial-related inquiries. #J-18808-Ljbffr Hired by Matrix, Inc.