Dental Patient Coordinator

Job Description

Job Description

Experienced Dental Patient Coordinator

Santa Cruz Dental Group | Santa Cruz, CA Full Time | Monday to Friday | 40 Hours Per Week About Us

Santa Cruz Dental Group is a well-established private practice focused on clinical excellence, strong systems, and long term team stability. We value professionalism, accountability, and a patient-first mindset. We are seeking an experienced

Dental Patient Coordinator

who understands that the front office drives both patient experience and production success. This is not an entry-level position. Dental front office experience is preferred. What You Will Own

• Managing a productive and organized schedule that supports daily production goals • Insurance verification and accurate benefit breakdowns • Presenting financial estimates and collecting payments confidently • Coordinating treatment scheduling efficiently • Maintaining recall and reactivation systems • Supporting smooth communication between patients and clinical team • Ensuring HIPAA compliance and accurate documentation 90 Day Success Expectations

By Day 30 • Confidently navigate Dentrix • Complete insurance verifications independently • Understand provider schedules and daily production targets • Demonstrate professional and clear patient communication By Day 60 • Manage scheduling with minimal supervision • Present treatment estimates accurately • Maintain recall system without errors • Contribute to improved schedule efficiency By Day 90 • Independently manage front office flow • Support consistent daily production goals • Reduce scheduling gaps and last minute cancellations • Contribute positively to team culture and accountability Success in this role means taking ownership, staying organized, and communicating proactively. Our Culture & Values

We are a team that values: • Accountability over excuses • Clear communication • Professional presentation • Respect for patients and team members • Strong systems and continuous improvement • Long term growth and stability We are not a high drama environment. We believe in mutual respect, reliability, and doing what we say we will do. Qualifications

• Minimum 2 years of dental front office experience • Dentrix proficiency required • Strong knowledge of dental insurance and billing • Comfortable discussing financial arrangements • Highly organized and detail oriented • Professional and team oriented mindset