Insurance and Account Receivable Coordinator

Job Description

Job Description

Dental Insurance & Accounts Receivable Coordinator

We are looking for an experienced, confident, and highly organized Dental Insurance & Accounts Receivable Coordinator who understands dental insurance, enjoys working with numbers, and knows how to communicate effectively with patients, who is comfortable discussing money, confidently requesting payment of outstanding balances, and explaining insurance-related financial responsibilities clearly and professionally.

What You'll Be Responsible For

Dental Insurance Management

• Verify dental insurance eligibility, coverage, benefits, limitations, and patient responsibilities.

• Submit and follow up on insurance claims, including denied, rejected, and outstanding claims.

• Review and accurately post insurance payments, EOBs, EFTs, and contractual adjustments.

• Investigate insurance discrepancies and resolve unpaid or underpaid claims.

• Maintain accurate insurance information and fee schedules in Eaglesoft.

• Communicate with insurance companies to resolve claims efficiently.

Accounts Receivable & Patient Collections

• Monitor outstanding patient balances and accounts receivable aging reports.

• Proactively call patients with outstanding balances and confidently request payment.
  
• Clearly explain why a patient owes money, including insurance adjustments, deductibles, coverage limitations, and unpaid portions of treatment.

• Handle difficult financial conversations with professionalism, empathy, confidence, and persistence.

• Resolve patient billing questions and disputes by researching account histories and insurance payments.

• Follow up on unpaid balances and payment commitments until accounts are resolved.

• Maintain accurate records of collection calls, payment arrangements, and follow-up activities.

• Identify discrepancies, prepare refund requests, and provide accounts receivable reports.

Front Desk Team Support

Although your primary responsibilities will involve insurance and accounts receivable, we operate as one team.  You must be willing and able to assist with front desk responsibilities whenever the Patient Experience Coordinator or Treatment and Financial Coordinator is unavailable.

Who We're Looking For

We want more than someone who knows how to process insurance claims. We want someone who takes initiative, solves problems, and gets results.

Required Skills and Qualities

• Strong working knowledge of dental insurance, claims processing, EOBs, and accounts receivable.

• Excellent mathematical skills and the ability to work quickly and accurately with numbers.

• Confidence discussing financial matters and collecting outstanding patient balances.

• Ability to explain complicated insurance and billing situations in language patients can easily understand.

• A professional, assertive, yet empathetic personality.

• Excellent communication and interpersonal skills, including the ability to manage difficult conversations.

• Strong organizational skills and attention to detail.

• Ability to prioritize tasks, work independently, and follow through without constant supervision.

• Resourcefulness, common sense, and strong problem-solving abilities.

• A positive attitude, reliability, punctuality, and willingness to help teammates.

Experience

• Minimum 3 years of dental insurance and accounts receivable experience preferred.

• Experience with Eaglesoft strongly preferred.

• Experience with insurance verification platforms such as Vyne is a plus.

• Previous experience successfully collecting overdue patient balances is highly valued.

Join Our Team

At Health 360 Dental, we value character, accountability, initiative, teamwork, and a positive attitude.

If you are experienced in dental insurance, confident handling patient collections, and enjoy being part of a collaborative dental team, we would love to hear from you.

To Apply: Please submit your resume and a brief description of your experience with dental insurance, accounts receivable, and patient collections.

Health 360 Dental is an equal opportunity employer.