Principal Field Application Engineer (New York City)

Principal Field Application Engineer Location: New York City Metro Area Arm seeks a Principal Field Application Engineer who thrives where advanced technology meets customer interaction and business outcomes. This key customer‑focused role involves supporting faster adoption of Arm‑based datacenter SoCs and compute platforms by cloud service providers, OEMs, ODMs, and semiconductor partners. You will serve as a reliable technical consultant, collaborating closely with customer architects, platform engineers, firmware teams, OS/kernel developers, and performance engineers. From initial technical research through large‑scale deployment, you will assist customers in assessing, building, and effectively implementing Arm‑based server platforms spanning silicon, systems, and software. This opportunity is ideal for a person combining strong technical skills with clear communication, decision influence, and building lasting customer connections during pre‑sales and post‑sales. Your role will play a key part in crafting the future of data centers and cloud computing! Key Responsibilities Act as the main technical contact for customers, collaborating with sales to promote the adoption of Arm‑based datacenter SoCs, subsystems, and silicon platforms among semiconductor companies, OEMs, ODMs, and ecosystem partners. Assist customers in assessing architectural tradeoffs related to performance, power, area, total cost of ownership (TCO), scalability, software readiness, and ecosystem maturity. Deliver high‑impact technical presentations, roadmap discussions, architecture reviews, workshops, and live demonstrations for both engineering and executive audiences. Support design‑in and design‑win activities by addressing technical objections, assessing deployment risks, and clearly positioning Arm solutions in competitive environments. Guide customers through silicon selection, system architecture decisions, performance expectations, software enablement, and ecosystem readiness. Lead and support proof‑of‑concepts, benchmarking efforts, and technical evaluations during the pre‑sales cycle. Collaborate closely with internal product, engineering, marketing, and business teams to share customer insights, influence priorities, and identify new market opportunities. Help customers resolve technical challenges related to hardware, firmware, software, tools, performance optimization, and system integration. Translate customer requirements into end‑to‑end Arm solution recommendations spanning CPU, GPU, AI, security, functional safety, interconnect, and software. Bring structured, actionable field feedback to Arm business units to influence product direction and roadmap decisions. Build and maintain trusted, long‑term relationships with customer engineering, program management, and procurement collaborators. Required Qualifications Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field. 5+ years of experience in a customer‑facing technical role such as Field Applications Engineer, Systems Engineer, Solutions Architect, Platform Engineer, or Technical Account Engineer. Solid knowledge of server and datacenter architectures, including SoCs, CPUs, memory hierarchies, interconnects, networking, and platform software. Experience in one or more of the following areas: Datacenter CPUs or server platforms; Cloud infrastructure or hyperscaler environments; Silicon or SoC bring‑up; Linux, firmware, virtualization, or systems software; Performance analysis, benchmarking, or workload tuning. Demonstrated skill in explaining intricate technical ideas clearly to both technical and non‑technical groups. Willingness and ability to travel approximately 20–30% to support customer engagements. Preferred Qualifications Experience with Arm Neoverse, Arm server ecosystem standards, or Arm‑based cloud and server deployments. Familiarity with hyperscaler and CSP workloads, including cloud‑native applications, AI inference and training, storage, and networking. Experience supporting pre‑sales technical engagements and design‑win processes. Knowledge of RAS, platform security, BMCs, Redfish/IPMI, PCIe, CXL, DDR, and accelerator integration. Background working with OEMs, ODMs, silicon vendors, or cloud infrastructure providers. Solid grasp of competitive server architectures, industry trends, and evolving datacenter requirements. Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Additional Information This role does not meet the eligibility requirements for sponsorship, and therefore the successful candidate must have the right to work in the United States without relying on sponsorship by Arm. Salary Range $170,000–$230,000 per year. We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring. Salary is only one component of Arm’s offering. The total reward package will be shared with candidates during the recruitment and selection process. Equal Opportunities Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Hybrid Working Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. #J-18808-Ljbffr