Customer Service Associate - Full-Time

Behind every life-saving solution is a team that cares.

About Bender

For over 80 years, Bender has been a market leader in providing electrical safety equipment to industries worldwide. Our wide portfolio of cutting-edge products ensures that people, equipment, and facilities worldwide are protected with the latest in electrical safety technology. Our worldwide network of over 70 offices, representatives, and partners offers comprehensive product, application, and technical support.

Bender's core competence is electrical safety. With expertise in virtually every industry, Bender provides both the products and knowledge to meet the demands for customer-specific solutions. Always on the cutting edge, our portfolio of electrical safety solutions focuses on a wide range of industries, from mainstay industries such as hospitals, mining, and manufacturing to newly developed industries such as solar, wind, and electric vehicles. Our ongoing research and development in virtually all industries ensures that no matter the application, you can count on Bender to be your partner in electrical safety.

Benefits

At Bender Inc., we take care of our people. We know that great benefits make a difference, so we cover 100% of Medical, Dental, and Vision insurance premiums for eligible employees and their families. We also offer:

• Medical Coverage: Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both paired with an HRA.
• Dental and Vision Insurance
• Short-Term and Long-Term Disability
• Health Care and Dependent Care Spending Account (FSA)
• Life Insurance (with optional upgrades)
• 401(k) Plan with 3% Safe Harbor Contribution
• Employee Assistance Program
• Generous PTO, Vacation and 12 paid Holidays
• Paid Maternity/Parental Leave
• Flexible Work Schedules (Hybrid Work Environment)

Main Duties and Responsibilities: The Junior Application and Sales Associate is responsible for supporting field service operations, sales initiatives, and customer satisfaction for Bender’s medical product line. This role focuses on coordinating service activities, generating demand for service offerings, supporting customer inquiries, and contributing to revenue growth through inside sales functions.

Sales and Customer Support

• Serve as a primary point of contact for customers regarding medical products, services, quotations, and general inquiries.
• Support sales initiatives by identifying opportunities for retrofits, upgrades, accessories, and maintenance contracts.
• Use Dodge Construction Reports and other platforms to identify potential sales opportunities.
• Create, update, and manage medical-related opportunities, quotes, and follow-ups within the CRM platform (Salesforce).
• Collect and relay customer feedback to support quality assurance, marketing, and product development.
• Assist in managing medical cases to ensure KPI requirements are met for response times, lead management, and follow-up activities.

Operational and Process Support

• Prepare reports, performance metrics, and documentation as required by management.
• Assist in developing processes, procedures, training materials, and supporting documentation for the medical product line.
• Support collections efforts for past due service accounts.
• Provide administrative and coordination support for Customer Service, Application Engineering, Service Sales, Regional Sales Managers, and Service Operations.

Other Duties

• Provide backup for order fulfillment processes in SAP.
• Assist with 1st level product support and troubleshooting as needed.
• Work collaboratively with cross-functional teams: Sales, Marketing, Production, Service, and Quality, to ensure commercial success.
• Accomplish department and organization goals by completing related tasks as assigned.

Educational and Experience Requirements

• High school diploma required; Bachelor’s degree in Business or related field preferred.
• 2–4+ years of experience in customer service, inside sales, service coordination, or related role.
• Experience in the electrical, medical, or technical service industry preferred.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• CRM (Salesforce) and ERP (SAP) experience preferred.
• Experience with low-voltage electrical distribution, medical equipment, or construction industry environments (preferred).

Physical & Cognitive Demands

• Sitting for extended periods of time, with some walking and standing.
• Frequent use of a computer.
• Occasional lifting and moving of 10–45 pounds.
• Ability to stoop, bend, crouch, reach, or crawl as needed.
• Must be able to talk, see, hear, write, and use hands/fingers to perform work.
• Must demonstrate good judgment, decision making, comprehension, and stress management.
• Ability to understand and follow instructions, complete routine paperwork, and prioritize workload.

Work Environment

• This position primarily operates in either a home office or a typical office environment where the employee will encounter average indoor conditions and noise.

The above statements and information are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodations to the disabled. With or without accommodation, the essential functions must be performed. Employees unable to accomplish any functions may request reasonable accommodation’s pursuant to the Americans with Disability Act. In addition, employee must follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.

We are an Equal Opportunity Employer.

PM21

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