Remote Healthcare Call Center Rep - California

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is hiring Call Center Representatives (Healthcare) throughout California to join our growing customer service team.

If you have call center experience, at least one year of healthcare industry experience, and enjoy helping people navigate questions and find solutions, we want to hear from you.

This is a 100% remote, full-time position. Candidates must currently reside in California.

You'll receive comprehensive training and ongoing support while assisting members with questions about their healthcare benefits, eligibility, and available services.

Your role in our mission

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional, and accurate customer service in a high-volume call center environment.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions, questions, and resolutions in our systems.
• Navigate multiple systems and resources while assisting members by phone.
• Work with teammates and leadership to provide a positive and consistent customer experience.

What we're looking for

• Must currently reside in California.
• At least two years of experience working in a call center or contact center environment where you regularly assisted customers by phone.
• At least one year of professional experience working in the healthcare industry preferred.
• Strong communication, listening, customer service, and problem-solving skills.
• Ability to manage a high volume of customer interactions while maintaining professionalism and accuracy.
• Comfortable navigating multiple computer systems while assisting customers by phone.

What you should expect in this role

• $23 per hour
• 100% remote within California
• Full-time position
• Comprehensive training and ongoing coaching
• Candidates selected to move forward will be required to complete a pre-employment assessment as part of the selection process.
• Opportunities to learn, grow, and develop your career while helping members access important healthcare information and services.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

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The pay range for this position is $45,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. #J-18808-Ljbffr