Human Resources Business Partner, Operations

Human Resources Business Partner, Operations

Mountain View, CA, US

Nuro

We're on a mission to better everyday life through robotics.

About the Role

We are looking for a HR Business Partner (HRBP) to support Nuro's rapidly scaling Autonomous Vehicle Operator (AVO) organization, a critical workforce driving our software testing, safety, and milestone delivery. As we hire hundreds of new operators into shift-based, high-accountability roles, this HRBP will focus heavily on employee relations, safety culture, first-line manager enablement, and operational HR support.

You'll partner deeply with Ops leadership to ensure our teams are supported, risks are mitigated, and our frontline employees have the clarity, tools, and environment needed to perform safely and effectively. This is a highly hands-on role that blends strategic thought partnership with day-to-day field HR, including supporting investigations, performance coaching, safety escalations, and workforce planning.

The ideal candidate has experience supporting large hourly/non-exempt workforces, thrives in fast-moving operational environments, and can balance empathy, fairness, and business judgment while scaling systems that enable consistency and excellence.

About the Work

• Serve as the day-to-day HR partner for our Operations workforce (Autonomous Vehicle Operators, Fleet, Safety, Program Management, etc.), focusing on real-time employee support across multiple shifts, including overnight operations.
• Handle a high volume of employee relations matters—attendance issues, interpersonal conflicts, conduct concerns, policy questions, and incident follow-ups, ensuring consistency and fairness across sites.
• Support Safety and Ops teams during road-collision calls and other safety-related escalations, ensuring timely documentation, communication, and next steps.
• Provide frontline supervisors and leads with guidance on documentation, coaching conversations, and navigating routine HR matters.
• Assist with key HR processes for a large, hourly workforce, including onboarding touchpoints, workplace support needs, and shift-based communication updates.
• Spot patterns across teams and shifts to surface early signals related to safety, performance, or engagement.
• Partner closely with the primary HRBP and cross-functional teams (Workplace, Safety, Legal, People Ops) to ensure a seamless and consistent employee experience.
• Partner with Talent Management on performance programs, engagement efforts, and manager enablement tailored to a frontline workforce.

About You

• 4+ years HRBP or HR Generalist experience supporting hourly, contingent, or temp-to-hire populations in operations, logistics, manufacturing, warehouse, or similar environments.
• Strong experience with high-volume ER, including investigations, documentation, and decision-making under time-sensitive operational conditions.
• Comfortable with onsite, shift-based environments, including occasional overnight or early morning shift support.
• Known for building quick trust with both workers and frontline managers—balancing empathy with clarity and accountability.
• Strong understanding of California employment law, particularly for high-volume non-exempt workforces.
• Process-minded: able to build lightweight, scalable approaches without slowing down operations.
• Calm, practical, and steady during safety escalations, staffing surges, or complex ER situations.
• High learning agility—you can quickly understand the operator workflow and how it ties into vehicle testing, milestones, and safety.

Bonus Points

• Experience supporting operations in autonomy, transportation, logistics, or industrial/safety-critical environments.
• Experience working directly with safety teams or supporting populations where incident reporting and behavior standards are critical.
• Experience supporting multi-site, shift-based, or 24/7 operational environments.
• HR certifications (PHR, SPHR, SHRM-CP/SCP).

At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $99,220 and $149,330 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.