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EDI AMS Service Delivery Manager/EDI AMS/Application Support & EDI Operations Manager AMS Delivery M

Programmers.io

Job Description

Job: EDI AMS Service Delivery Manager/Application Support & EDI Operations Manager

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AMS Delivery Manager – Supply Chain & Finance Applications/

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EDI Support and Service Governance Manager

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Location: Berkeley Heights, NJ (Onsite)

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Type: Full-Time- Long term- onsite

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Key Responsibilities

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  • Own end-to-end AMS service delivery for Supply Chain, Finance, and EDI application portfolios.
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  • Ensure SLA/KPI compliance and lead service governance activities.
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  • Manage major incidents, stakeholder communications, RCA, and problem management.
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  • Oversee change management, releases, and CAB participation.
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  • Drive service reporting, dashboards, operational reviews, and continuous improvement initiatives.
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  • Manage distributed AMS support teams, vendors, and customer escalations.
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  • Lead automation, knowledge management, shift-left strategies, and AI-driven support enhancements.
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Required Experience

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  • 10+ years of IT experience.
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  • 5+ years managing AMS/Application Support engagements.
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  • Strong experience in EDI operations and integrations.
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  • Experience supporting Supply Chain and Finance applications.
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  • Experience leading globally distributed support teams.
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Ideal Candidate

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Senior AMS/Application Support Manager with strong expertise in EDI Support , Supply Chain & Finance Applications , Incident/Problem Management , Service Delivery Governance , Stakeholder Management , and Team/Vendor Leadership

Vacancy posted 24 days ago
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