EDI AMS Service Delivery Manager/EDI AMS/Application Support & EDI Operations Manager AMS Delivery M
Programmers.io
Job Description
Job: EDI AMS Service Delivery Manager/Application Support & EDI Operations Manager
\nAMS Delivery Manager – Supply Chain & Finance Applications/
\nEDI Support and Service Governance Manager
\nLocation: Berkeley Heights, NJ (Onsite)
\nType: Full-Time- Long term- onsite
\n \nKey Responsibilities
\n- \n
- Own end-to-end AMS service delivery for Supply Chain, Finance, and EDI application portfolios. \n
- Ensure SLA/KPI compliance and lead service governance activities. \n
- Manage major incidents, stakeholder communications, RCA, and problem management. \n
- Oversee change management, releases, and CAB participation. \n
- Drive service reporting, dashboards, operational reviews, and continuous improvement initiatives. \n
- Manage distributed AMS support teams, vendors, and customer escalations. \n
- Lead automation, knowledge management, shift-left strategies, and AI-driven support enhancements. \n
Required Experience
\n- \n
- 10+ years of IT experience. \n
- 5+ years managing AMS/Application Support engagements. \n
- Strong experience in EDI operations and integrations. \n
- Experience supporting Supply Chain and Finance applications. \n
- Experience leading globally distributed support teams. \n
Ideal Candidate
\nSenior AMS/Application Support Manager with strong expertise in EDI Support , Supply Chain & Finance Applications , Incident/Problem Management , Service Delivery Governance , Stakeholder Management , and Team/Vendor Leadership
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