Operations Supervisor

The Operations Supervisor (OS) is the zone-level supervisory leader responsible for the direct oversight, evaluation, and development of Field Supervisors (FS) across an assigned geographic zone and shift. The OS serves as the operational link between the Field Supervisor layer and the Director of Operations, ensuring accountability, standards of compliance, and system performance within their zone. Each zone has two-day OSes rotating on the 2/2/3 Panama schedule, ensuring exactly one OS is on duty in each zone every day. Two dedicated Night OSes cover all three zones overnight on the same rotation. The OS is the first escalation point above the Field Supervisor and holds written warning authority — all discipline above that level requires Director of Operations approval. Core Duties & Responsibilities Field Supervisor Oversight Directly supervise all Field Supervisors assigned to your zone and shift during your on-duty hours Conduct regular field observations — accompany FSs on crew check-ins and document findings Review FS shift reports, incident documentation, and PCR audit summaries Evaluate FS performance and complete written FS evaluations submitted to the DO for approval Provide coaching, feedback, and corrective guidance to FSs as needed on shift Serve as the first escalation point for any situation requiring authority above the FS level Discipline & Accountability Administer verbal and written discipline to Field Supervisors up to the written warning level Review all FS-documented crew performance issues and determine appropriate next steps Remove employees from duty pending review when safety or conduct requires immediate action Ensure all discipline is documented consistently, timely, and in accordance with policy Escalate all discipline above written warning to the Director of Operations for approval System Performance & KPI Review Monitor zone KPIs including 911 response times, chute times, wall times, and IFT on-time performance Review system performance trends reported by FSs and identify patterns requiring corrective action Coordinate with the Director of Operations on systemic performance issues or recurring deficiencies Ensure CAD accuracy and unit status compliance across all FS shifts in your zone Annual Review Administration Oversee the annual review process for all crew members in your zone — FSs complete crew reviews, OS reviews and co-signs Conduct annual performance evaluations for all FSs within your zone assignment Submit completed FS evaluations to the Director of Operations for final review and approval Maintain review schedules to ensure all 144 crew members receive timely annual evaluations Night OS — Additional Responsibilities Maintain cross-zone awareness of all three zones (Burlington, MLT, Fife/Pierce) throughout the overnight shift Serve as the sole supervisory authority above the FS level from 18:00 through 06:00 Respond to major incidents, complex escalations, or critical situations in any zone overnight Coordinate with incoming Day OSes at the 06:00 handoff with a full shift summary Notify the Director of Operations directly for any critical incident requiring executive-level response Requirements Required Current State EMT or Paramedic certification in good standing Minimum 5 years of EMS field experience, with at least 3 year in a supervisory or lead role Prior Field Supervisor or equivalent EMS supervisory experience strongly preferred Demonstrated ability to evaluate personnel performance, administer progressive discipline, and document actions Strong working knowledge of FLSA regulations, EMS protocols, and private ambulance operations Ability to work any assigned shift including nights, weekends, and holidays on the 2/2/3 rotation Valid driver's license with clean driving record EMS Supervisor Academy or Ambulance Service Manager (shall have or complete within one year of hire) Perform any other duties as assigned Preferred Experience overseeing multiple supervisors or crews simultaneously in a 911 or IFT environment Familiarity with CAD systems, PCR platforms, and EMS KPI reporting Experience conducting formal personnel evaluations and administering written discipline Night OS applicants: demonstrated comfort with independent, multi-zone overnight operations Bachelors degree in business management, healthcare or related field. Physical Requirements Must be able to lift up to 75 pounds at times. Position requires varying times sitting; either driving or carrying out tasks at a desk. Position requires full range of motion. Movements include but are not limited to: standing, kneeling, stooping, reaching, pulling and pushing, lifting, and grasping. Benefits We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees. Eligible non-exempt employees who actually work on a designated holiday are paid a premium rate of 1.5x their regular rate, consistent with company policy. We invest in your future with a 401(k)-retirement plan that includes an employer match of up to 5%, helping you build a long-term financial security. We value work-life balance and offer paid time off that accrues at 2.3 hours for every 40 hours worked, giving you the flexibility to rest, recharge, and take care of what matters most. To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company. Wages This is an hourly position. Wage range is $43.58 - $51.39 per hour. The expected hours worked per a two-week pay period would typically be 84 hours. The estimated annual compensation ranges from $99,711.00 - $117,580.00. Shifts are generally 12 hours in duration; therefore, full-time schedules include overtime compensation in accordance with applicable labor laws. This position operates on the 2/2/3 Panama rotation — the standard schedule used across all Field Supervisor positions. The rotation provides predictable, consistent coverage with no week exceeding 4 shifts or 3 consecutive working days. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Candidates must be authorized to work in the United States. #J-18808-Ljbffr Northwest Ambulance Critical Care Transport