Call Center Supervisor

Insight Global

Albuquerque, NM

Job Description

Title: Call Center Supervisor

Location: Albuquerque, NM

Schedule: Onsite, 32 hours/week (working way up to 40)

Duration: 6-12 month contract to hire

Pay Rate: 22-25/hr

Required Skills & Experience:

High School Diploma or equivalent
At least 6 months of telephone data collection experience OR direct supervisory experience
Strong communication and interpersonal skills
Experience coaching, training, and motivating employees
Basic computer proficiency including Windows, Microsoft Office, email, and word processing Ability to evaluate employee performance and provide/document feedback
Experience generating reports and analyzing productivity metrics
Ability to work flexible hours, including evenings and weekends
Ability to open/close the facility as required
Ability to walk and move throughout the production floor for 4-6 hours per shift

Nice to Have Skills & Experience:

Proficiency with Timekeeping systems
Experience with CATI, CADE, Case Management, and Call Scheduling software
Experience writing training materials, job aids, and procedural documentation
Prior experience in survey research or call center operations
Strong customer service and team-building background

Job Description:

Insight Global is seeking a Supervisor for a leading research and data collection organization. This individual will play a key role in overseeing day-to-day call center and production operations, supporting interviewers and clerical staff while ensuring productivity, quality, and operational efficiency. The ideal candidate is a hands-on leader who enjoys coaching employees, solving operational challenges, and fostering a positive team environment. This role offers the opportunity to directly impact staffing, training, performance management, and facility operations while working closely with leadership to support evolving business needs. Candidates who thrive in fast-paced environments, possess strong communication skills, and are passionate about team development will be highly successful in this position.

\nCompany Description

manufacturing and design

Company Description

manufacturing and design

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Vacancy posted 8 days ago

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