Supply Chain Manager

About the Company

Mackie Myers is partnering with a Food & Beverage Brand on an Supply Chain Manager role focused on the logistics, fulfillment and supply chain side of the business.

About the Role

The Supply Chain Manager is responsible for end-to-end order execution and customer experience across retail and wholesale channels. This role ensures accurate, timely, and cost-effective fulfillment while maintaining high service levels and strong internal and external stakeholder relationships. The position blends hands-on operational ownership with team leadership and cross-functional coordination across Sales, third-party logistics partners, and internal operations teams.

Responsibilities

Order Management & Fulfillment Execution

• Own the end-to-end order lifecycle across multiple channels (retail, wholesale, and intercompany)
• Ensure accurate order entry, processing, allocation, and invoicing within ERP systems
• Monitor order flow, fulfillment SLAs, OTIF (on-time, in-full), and fill rate performance
• Resolve order exceptions (e.g., shortages, delays, routing issues, billing discrepancies)
• Support and/or lead prioritization and allocation decisions during inventory constraints

Customer Operations & Service Excellence

• Serve as the primary operational point of contact for key accounts across major retail and distribution partners
• Manage customer-specific requirements (routing guides, compliance, labeling, ASN requirements)
• Drive high service levels through proactive communication regarding order status and issue resolution
• Partner with Sales to support account needs, launches, and promotional activity

Fulfillment & Logistics Management

• Collaborate with third-party logistics providers, warehouses, and transportation partners
• Oversee warehouse performance and cost management, including budgeting and reforecasting
• Ensure adherence to routing, transportation, and compliance requirements
• Identify and mitigate risks related to capacity, labor, or transportation disruptions
• Manage deductions performance and OS&D (over, short, and damaged) claims

People Management

• Lead, coach, and develop a small team of direct reports
• Establish and track KPIs (OTIF, fill rate, order accuracy, case fill)
• Review workflows, performance, and escalations; provide guidance and support
• Design and build scalable processes to support growth and increasing complexity

Cross-Functional Collaboration

• Act as the operational bridge between Sales, Supply Planning, Logistics, and Finance
• Align on order priorities, service levels, and customer commitments
• Provide insight into order trends, service performance, and operational risks
• Partner with Finance on invoicing accuracy, deductions, and dispute resolution

Systems, Reporting & Continuous Improvement

• Own order and fulfillment data integrity within ERP systems (e.g., D365, NetSuite, SAP)
• Develop dashboards for service metrics (OTIF, fill rate, backlog, order cycle time)
• Identify root causes of service failures and implement corrective actions
• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve customer experience

Qualifications

• 5+ years of experience in customer operations, order management, fulfillment, or supply chain
• Proven ownership of order execution in a multi-channel environment
• Strong operational and analytical mindset with the ability to manage complexity and prioritize effectively
• Experience with ERP/order management systems and advanced Excel
• Ability to thrive in a fast-paced, high-growth environment with ambiguity
• This role is fully onsite Monday–Friday in West LA

Preferred Skills

• Experience in consumer products, food & beverage, or related industries
• Experience supporting a mid-to-large-scale organization
• Familiarity with S&OP / IBP frameworks
• Experience with BI tools (Power BI, Tableau) or workflow automation systems
• Experience working with co-manufacturers or international suppliers