Account Manager/ Collections Specialist

Company Overview

Legacy IPS provides greater flexibility for professionals on how they want to work within their career, with the benefit of obtaining additional career training, resume assistance, career guidance, and ongoing mentorship while they work in the company of their choosing.

Job Overview

Legacy IPS is gearing up to fulfill the role of Account Manager Collections Specialist for one of our clients. In this role you will be responsible for managing client accounts and ensuring timely collection of outstanding payments. This role combines customer service, account management, and collections responsibilities to maintain positive client relationships while reducing overdue accounts.

Sound like the perfect role, but want to find out more? Keep reading below

Responsibilities and Duties

• Serve as the primary point of contact for assigned customer accounts.
• Develop and maintain strong relationships to ensure customer satisfaction and retention.

• Contact customers to follow up on overdue accounts and arrange payment plans if necessary.
• Receive calls from customers providing exceptional customer service.
• Negotiate payment terms and resolve disputes to secure timely payments.
• Maintain accurate records of all collection efforts and account updates.

Qualifications

• High School Diploma/GED or equivalent required
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• High level of attention to detail and organizational skills.
• Excellent customer service skills. Face-to-face and/or call center experience is helpful.

Pay:
$18- $22.50 per hour

Benefits:

• 401(k)
• Health, dental, vision insurance
• Referral program
• Flexible Schedule

Sounds like an amazing opportunity you want to explore? Contact Legacy IPS today to get started in your new career!

About Legacy IPS:

Our mission at Legacy IPS is to create a workplace culture of language and understanding within every industry discipline. Obtaining professionals with the ability to translate the different processes and procedures of the business is key and vital to every company's success.

Our team obtains unmatched human resources process, project management, business management, and leadership experience working with a variety of industries. Helping to instill total quality management and enhance the internal and external customer experience.

We have created a workplace environment that values treating our staff, our business partners, our customers, and our community with the highest RESPECT. We thrive from supporting each other and the customers we serve, collaborating to elevate everyone we meet, to motivate others to innovate and find their full potential. We take pride in what we do and how we service our community.