Windows Technical Lead

Role- Windows Technical Lead

Location - Bellevue - Washington: (Onsite role )-Night Shift Only

5+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.

o Only Night shifts

o Excellent Communication Skills ( MANDATORY)

Soft Skills

o Leadership - handle technically challenging and politically sensitive customer situations

o Strong communications skills – Excellent spoken and written English communication.

o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

o Demonstrable troubleshooting skills

o Cross-team collaboration

Technical Skills

Performance (PERF):

o Core experience on Windows Performance

o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS

o Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc)

o Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)

o Good knowledge on User Mode & Kernel Mode in Windows Environment

o Excellent knowledge of Registry keys in Windows Environment

o Ability to troubleshoot No boot issues in production Environment

o Excellent knowledge in Analyzing & Configuring Memory Dumps

o Good knowledge on Windows Operating System Architecture

o Should be good in troubleshooting Windows issues via CMD

o Good knowledge on Sys Internal Tools from troubleshooting standpoint

o Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)

o Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform

o Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools

Job Description

o Perform Troubleshooting on Windows Performance issues

o Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)

o Perform multi-tasking and handle High Volume and Complex cases

o Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers

o Do self-learning on various Performance troubleshooting topics, publish white papers

o Utilize Communication and technical skills to attain customer satisfaction

o Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution

o Work in Night shifts ( 6 PM login and 9 PM login )

Mandatory Points: -

· Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware

· Look for 7 to 10 exp in Server Administration

· Communication round is must