Restaurant Food and Beverage Supervisor - Gusto!

Nemacolin Leadership Role

Supervise wait staff on the floor and provide guidance and assistance when necessary

Answer phones, assist with guests needs and take reservations

Complete daily & weekly checklists, aligning with our resort operations & service standards

Maintain accurate menu knowledge, including food, liquor, beer, wine & cocktails

Assist with the upkeep of the restaurant to ensure cleanliness

POS knowledge & usage

Assist with training opportunities & holding the team accountable with leadership

Attend weekly meetings as part of your leadership role, including but not limiting to scheduling & forecasting with leadership for the team

Maintain an organized, clean, neat & professional workspace, including but not limited to your outlet & outlying areas

Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions

Ability to prioritize tasks to remove roadblocks, create solutions & provide world class guest experiences, using methods like LEAP

Assist with using our RMS sevenrooms for daily service, including but not limited to building accurate guest profiles contact information, preferences, information to create real life magic (anniversaries, birthdays, personal preferences, etc), the reservation process from taking a request to confirm to complete reservation

Perform daily huddles with the team, to provide quality information that is accurate & relevant to their daily service, including VIPs, reviewing & demonstrating service standards, checking resort knowledge, etc.

Other duties needed, outside of specific job role

Friendly, out-going personality

Excellent communication skills

Ability to stand up to 8 hours at a time

Must be able to speak the English language fluently

Ability to perform basic mathematical functions

Must be able to handle high-pressure situations

Previous restaurant or hospitality experience

Must be able to work a variety of shifts including holidays, weekends, evenings, etc.

Strong organizational skills

Ability to effectively perform multiple tasks

Ability to interface professionally with business contacts and customers

Strong understanding of hospitality industry helpful

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

Paid training and structured onboarding

Hands-on learning and cross-department opportunities

Clear pathways for advancement and internal promotion

Recognition through individual and team honors

Benefits & Everyday Perks

Competitive hourly wages and attractive 401(k) program

Medical, dental, and vision coverage for eligible associates

Paid time off and holiday compensation

Discounted associate meals and uniform services

Savings across resort dining, retail, spa, and activities

Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

Qualifications

Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Leader: Inspires teammates to follow them

Motivations

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter: Inspired to perform without outside help

Education

High School or better in Other.

Licenses & Certifications

Drivers License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.